Exam Details
| Subject | Front Office Management | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
1. With the help of a neat format explain how a cash sheet is maintained by Front-office cashier.
2. What do you understand by Credit Monitoring? Write in detail about the measures that are taken to monitor guest credit limits.
3. Write short notes on
Rev. PAR
Discrepancy Report
House Count
Room Position
4. With the help of proper examples explain step-by-step procedures followed while handling guest complaints.
5. What are the standard operating procedures for following crisis handling situations in a hotel (any two)
Death
Bomb Threat
Fire
6. Explain in detail:
Special personality traits for a GRE (Guest Relations Executive).
Functions of Hospitality Desk.
7. Write short notes on
Late check-outs
Telephone etiquettes
Safety procedures
Scanty Baggage
8. Define job description. Write job description of telephone operator working in a 5-star hotel.
9. List and explain any five tools that Front-office managers can use to evaluate the success of Front-office operations.
10. Discuss the functions and role of Hospitality Desk in a Hotel.
2. What do you understand by Credit Monitoring? Write in detail about the measures that are taken to monitor guest credit limits.
3. Write short notes on
Rev. PAR
Discrepancy Report
House Count
Room Position
4. With the help of proper examples explain step-by-step procedures followed while handling guest complaints.
5. What are the standard operating procedures for following crisis handling situations in a hotel (any two)
Death
Bomb Threat
Fire
6. Explain in detail:
Special personality traits for a GRE (Guest Relations Executive).
Functions of Hospitality Desk.
7. Write short notes on
Late check-outs
Telephone etiquettes
Safety procedures
Scanty Baggage
8. Define job description. Write job description of telephone operator working in a 5-star hotel.
9. List and explain any five tools that Front-office managers can use to evaluate the success of Front-office operations.
10. Discuss the functions and role of Hospitality Desk in a Hotel.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management