Exam Details
| Subject | Front Office Management | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2015 | |
| City, State | new delhi, |
Question Paper
1. Explain the record keeping systems that are used by hotels to maintain guest accounts at front-office.
2. What do you understand by job description Write the job description of a 'Telephone Operator' working in a 5-star hotel.
3. Write short notes on
Charge privileges
Telephone etiquettes
4. List the personality traits of a Guest Relations Executive and explain the duties/responsibilities of GRE.
5. What are the various types of complaints? Discuss the golden rules that must be followed by front-office staff members while handling guest complaints.
6. Give SOP for the following:
Death of a guest in a hotel room
Theft of guest belongings from guest room
A guest refuses to pay his outstanding bill
A guest found carrying Hotel Towels at the time of check out
7. Write short notes on (Any four)
Discrepancy Report
EPABX
Safety procedures
Cash sheet
Importance of personal grooming
8. Give the formulae to calculate the following:
Occupancy
Double occupancy
House -count
Average Room Rate
Yield
9. As a front office manager plan training schedules of new front desk staff.
10. Explain various factors that ensure repeat business in a hotel.
2. What do you understand by job description Write the job description of a 'Telephone Operator' working in a 5-star hotel.
3. Write short notes on
Charge privileges
Telephone etiquettes
4. List the personality traits of a Guest Relations Executive and explain the duties/responsibilities of GRE.
5. What are the various types of complaints? Discuss the golden rules that must be followed by front-office staff members while handling guest complaints.
6. Give SOP for the following:
Death of a guest in a hotel room
Theft of guest belongings from guest room
A guest refuses to pay his outstanding bill
A guest found carrying Hotel Towels at the time of check out
7. Write short notes on (Any four)
Discrepancy Report
EPABX
Safety procedures
Cash sheet
Importance of personal grooming
8. Give the formulae to calculate the following:
Occupancy
Double occupancy
House -count
Average Room Rate
Yield
9. As a front office manager plan training schedules of new front desk staff.
10. Explain various factors that ensure repeat business in a hotel.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management