Exam Details
| Subject | Front Office Management | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2016 | |
| City, State | new delhi, |
Question Paper
1. Explain in detail 'Night Audit' procedure followed in the hotel.
2. What are the duties and responsibilities of Front Office Manager of a five star hotel
3. Write notes on
Overbooking
Yield management
4. How will you calculate following:
Average room revenue
RevPAR
Room Occupancy
Foreign Occupancy percentage
5. Write in detail 'Record Keeping Procedure' of front office department.
6. "Is there a need to have telephone department in a large five star hotel"? Justify your answer.
7. Write in detail about:
Procedure to handle complaints
Procedure to handle fraud
8. Write precautions to be observed while taking WIP reservation in the hotel.
Write post reservation process for this booking.
9. "Guest safety is most important for the reputation of the hotel". Explain.
10. What are the reports required by the yield management team to take future decisions
2. What are the duties and responsibilities of Front Office Manager of a five star hotel
3. Write notes on
Overbooking
Yield management
4. How will you calculate following:
Average room revenue
RevPAR
Room Occupancy
Foreign Occupancy percentage
5. Write in detail 'Record Keeping Procedure' of front office department.
6. "Is there a need to have telephone department in a large five star hotel"? Justify your answer.
7. Write in detail about:
Procedure to handle complaints
Procedure to handle fraud
8. Write precautions to be observed while taking WIP reservation in the hotel.
Write post reservation process for this booking.
9. "Guest safety is most important for the reputation of the hotel". Explain.
10. What are the reports required by the yield management team to take future decisions
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management