Exam Details
| Subject | Front Office Management | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. Draw front office department's organisation chart of a large five star hotel.
2. What are the duties and responsibilities of a guest relation executive?
3. Write notes on
Night Audit
Credit Monitoring
4. Write an essay on "Importance of telephone department of a hotel".
5. Write notes on any five:
Paid outs
Allowance
Petty cash
FRRO
ARR
Revenue Report
6. Write step by step procedure of taking group reservation.
7. Write notes on
Telephone etiquettes
Complaint handling
8. What are the precautions recommended for the safety and security of hotel guests?
9. As a front office manger, how will you handle following:
Theft of hotel property by guest.
Fire in the hotel.
10. What are the duties and responsibilities of a hotel lobby manager?
2. What are the duties and responsibilities of a guest relation executive?
3. Write notes on
Night Audit
Credit Monitoring
4. Write an essay on "Importance of telephone department of a hotel".
5. Write notes on any five:
Paid outs
Allowance
Petty cash
FRRO
ARR
Revenue Report
6. Write step by step procedure of taking group reservation.
7. Write notes on
Telephone etiquettes
Complaint handling
8. What are the precautions recommended for the safety and security of hotel guests?
9. As a front office manger, how will you handle following:
Theft of hotel property by guest.
Fire in the hotel.
10. What are the duties and responsibilities of a hotel lobby manager?
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management