DISTANCE EDUCATION
P.G.D.H.A. EXAMINATION, MAY 2017.
HOSPITAL OFFICE MANAGEMENT
Time Three hours Maximum 100 marks
SECTION A — 8 40 marks)
Answer any FIVE questions.
1. Explain the importance of office management.
2. Briefly explain the importance of organisation chart.
3. Explain the purpose of an office system.
4. What are the steps to be followed in Reception and
Enquires? Explain.
5. What are Medical forms? What are its uses?
6. What is Indexing? Explain its importance.
7. Explain need for various types of office machines.
8. Briefly explain the steps to be taken for employee
welfare.
SECTION B — × 15 60 marks)
Answer any FOUR questions.
9. Discuss in detail the need and scope of office
management.
10. Explain briefly the principles of Office organisation.
Sub. Code
12
DE-016
2
SP 5
11. Highlight the importance of Office Accommodation and
layout in Hospital Management.
12. Explain in detail the uses and importance of various
types of Medical Records.
13. Bring out the classification of files.
14. Elucidate the strategies used to maintain medical
equipments.
15. Explain the need and importance of Grievance Handling
in Hospital Management.