DISTANCE EDUCATION
P.G.D.H.A. EXAMINATION, DECEMBER 2017.
HOSPITAL OFFICE MANAGEMENT
Time Three hours Maximum 100 marks
SECTION A — x 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. Explain the importance of office in hospital management.
2. Elucidate mail handling system and procedures.
3. Define complaints and settlement.
4. Write short note on ''Enquiries in hospitals''.
5. Describe the content of medical record.
6. Explain the essentials of good filing system.
7. Explain the machines used in hospital office.
8. Discuss in detail about the code of discipline.
SECTION B — × 15 60 marks)
Answer any FOUR questions.
9. Explain office organization and its principles.
10. Discuss about billing procedure in hospital.
Sub. Code
12
DE-2316
2
wk11
11. Describe duties and responsibilities of front office.
12. Explain the functions of ''Records Management''.
13. How do you regulate the over consumption of office
stationeries and supplies?
14. Explain the procedures for safeguarding and maintaining
the hospital equipments.
15. Explain the needs and importance of human relations in
hospitals.