DISTANCE EDUCATION
P.G.D.H.A. EXAMINATION, MAY 2018.
HOSPITAL OFFICE MANAGEMENT
Time Three hours Maximum 100 marks
SECTION A — x 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. What do you mean by office management?
2. Write short notes on "Invoice".
3. Explain principles of sound office system.
4. Describe importance of front office management.
5. Classify and explain the types of files.
6. Describe the various medical equipment used in the
hospitals.
7. Discuss about break down maintenance.
8. Explain the importance of human relations in hospitals.
Sub. Code
12
DE-3416
2
Sp 1
SECTION B — × 15 60 marks)
Answer any FOUR questions.
9. Explain the duties and responsibilities of hospital
manager.
10. Describe an office layout for a hospital.
11. Write about Admission and dicharge formalities of
hospitals.
12. Explain the types of indexing.
13. Explain the procedures to follow the purchase related
correspondence.
14. Discuss the concept regarding "mechanisation of office
work".
15. Explain the handling of grievance in hospital.