DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2017.
First Semester
PRINCIPLES OF HOSPITAL MANAGEMENT
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — 8 40 marks)
Answer any FIVE questions.
1. What are the recent trends in Hospital Administration?
2. Distinguish between Delegation and Decentralization
3. Describe the salient features of scientific management by
F.W. Taylor.
4. Explain the core concepts of quality assurance in hospital
organizations.
5. Explain the various methods adopted for training the
hospital personnel.
6. Explain the different methods of communication used in
Health Services.
7. What are the roles of motivation in hospital
Management?
8. Explain the essentials of BPO in Hospital Management.
Sub. Code
11
DE-314
WSS
2
PART B — 15 60 marks)
Answer any FOUR questions.
9. Define Hospital Management. Explain the various
environmental factors that influence in managing the
technical, clinical and personnel in a hospital.
10. As an administrator of a new hospital, how will you
develop a separate department of medical records and
integrate into the health information system?
11. Compare and contrast the various theories of motivation.
12. Write a detail note about ERP system. Explain how it will
be useful to hospital industry.
13. Define Direction and explain its significance in Hospital
Management.
14. Explain the importance of coordination in a hospital, and
its various techniques.
15. Decentralization is the effective tool of controlling
system. Explain.