DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
Third Semester
PRINCIPLES OF HOSPITAL MANAGEMENT
(2013 14 Academic Year and 2014 Calendar Year Onwards)
Time Three hours Maximum 100 marks
SECTION A — X 8 40 marks)
Answer any FIVE questions.
1. Why planning is important for a hospital?
2. Explain the steps involved in the process of
decision-making.
3. What is an organisation chart? What are its uses?
4. Explain the meaning and importance of directing.
5. What are the different types of motivation? Explain why
motivation is required for a hospital employee?
6. Discuss the importance of co-ordination in a hospital.
7. What are the principles of effective communication?
8. Explain the following BPR, ERP, BPO.
Sub. Code
33
DE-3282
2
sp3
SECTION B — × 15 60 marks)
Answer any FOUR questions.
9. Explain the process of MBO. What are its advantages and
limitations?
10. Define planning as a function of hospital management.
State the steps involved in the planning process.
11. Discuss the different bases of departmentation.
12. What are the principles of effective direction? Also
explain the importance of direction in relation to hospital.
13. Discuss the Maslows theory of motivation.
14. Explain the functions of Enterprise Resource Planning.
15. "LSCM plays a crucial role in multi speciality Hospitals"
Elucidate.