M.B.A. II (Semester IV) (CBCS) Examination, 2018
Group C Human Resource Management (Paper
Day and Date Friday, 7-12-2018 Max. Marks 70
Time 10.30 a.m. to 1.00 p.m.
Instructions Q. No. 1 is compulsory.
Attempt any two questions from Q. No. 2 to Q. No. 4.
Attempt any two questions from Q. No. 5 to Q. No. 7.
1. No. 1 case study 14
Mr. Peter Donne an Indo-Malaysian established Shine Pharmacy Limited in
Malaysia in 1991 to import and sell medicines. He had strategic alliance with
stop-n-shop the existing department store in various cities in Malaysia. The
stop-n-shop was in red during 2005 and the Shine Pharmacy Limited acquired
the merchandise of the stop-n-shop and changed the name of the company
to SPL Limited and currently runs the businesses of stop-in-shop and Shine
Pharmacy as two portfolios.
The company employs the human resources from Australia, New Zealand,
India Philippines and Malaysia. Employees from Australia and New Zealand
are at the strategic positions and are experts in retail business. Indians are
mostly in second level of the organisational hierarchy and are experts in retail
business, accounting, purchase and human resource management. Filipinos
are mostly appointed as Pharmacists and are branch managers of various
branches. The Malaysians are appointed also to work as pharmacists and
branch managers.
Highest level of salaries and benefits including car, luxury apartments, are
provided to Australians and New Zealanders followed by Indians. Salaries
provided to Filipinos are very less compared to the first two categories. The
company offered salaries and benefits based on hierarchy and national
expatriate basis. But the employees from Malaysia particularly pharmacists,
feel that they are discriminated and they are paid less even though they do the
same job like pharmacists from Philippines.
Filipino employees have a strong feeling that they are also discriminated
against Indian employees. In fact, they contribute the lions share of the profits
P.T.O.
P
SLR-CL 80 *SLRCL80*
Set P
of the company as pharmacists and branch managers. Employees from other
countries like India, New Zealand and Australia feel that salaries are not based
nationality, but on the job and the significance of the duties.
Mr. Peter strategically employed people from various countries based on the
cost of employees and skills available from various countries. However, the
dissatisfaction among various ethnic groups of employees particularly Filipino and
Malaysians has been mounting up. In Fact, the CEO of the company Mr. Peter
adapts most modern techniques of human resource management like managing
by walking around, employee empowerment, the CEO provides conducive
environment that results in autonomy and freedom, open communication and
open-book management. He alone meets with the employees of different ethnic
groups and listens to their problems by taking them to nearby island resorts for
a day or two. Management of the company is very much concerned about the
strategies of the company and cultural variations, employee expectations, job
levels and descriptions.
Analyse the above case, identify the problems, state the alternatives and give
best solution.
2. Write short notes on (any two) 14
Off-shoring
Kidnapping and ransom insurance
Knowledge and knowledge transfer.
3. Write short notes on (any two) 14
Diffusion of HR practices in MNCs
Steps in global pay system
HR managers global challenge.
4. Write short notes on (any two) 14
Cross-national variation in reward structure
Employee leasing and applicability
Terrorism safety and global HR.
5. Explain international corporate social responsibility. What is its relation with
human resource management. 14
6. Explain in brief the different approaches of international staffing. 14
7. What are the criteria for recruitment and selection in case of International
Managers Comment on the gender and ethnicity in recruitment and
selection. 14