M.B.A. (Part II) (Semester III) (Old CBCS) Examination, 2018
Paper XX Paper II training and development
Gr.C Human Resource Management
Day and Date Wednesday, 19-12-2018 Total Marks 70
Time 10.30 a.m. to 1.00 p.m.
1. Multiple Choice Questions (One mark each) 14
Human Relations Training is more essential to
Top Level Operational Level
Middle Level C.E.O.
is part of on the job training techniques.
Coaching Lecture Method
Role-playing E-learning
is off the job training method.
Internship Training Job Rotation
Job Instructions Vestibule Training
Training should be more than the training cost.
Expenditure Benefit
Value Performance
A Trained employee is one who can perform with limited
Cost Supervision Time Skills
Team Training or Group Training is very important to build
Synergy Task Evaluation
Goal Setting Project Planning
type of Training helps to understand backgrounds of different
ethnic groups.
Diversity Team building
Orientation Lecture Method
A Training method that provides opportunity to learn from any part of the
World is called
Conference and Discussion Lecture Methods
Role Plays E-learning
A technique that duplicates as nearly as possible the actual conditions
encountered on the job is called
Sensitivity Training Simulation Training
Programmed Training All the above
10) is an important management development method.
Action learning Staff Meetings
Management Games Managerial Grid
11) is important initiative in career planning and development.
Performance Appraisal Lateral Thinking
Succession Planning Career Workshop
12) Training gives emphasis on skills and management development on
Education Knowledge
Activity Learning
13) is a important method used in training need assessment.
MBO Interview
Exit Interview All the above
14) This is a method where Training is provided without intervention of training
personnel.
Laboratory Training Apprentice Training
Films Programmed Instructions
2. Write short notes 14
Stages of Training.
Off the job training techniques.
3. Write short notes 14
Hamblin's Model of training evolution. 7
Career planning. 7
4. Attempt any one of the following 14
Define the concept of training. Distinguish between training and development
programme. Also explain importance of training and training methods.
OR
What is evaluation of training programme Explain stages of training and
training Evaluation.
5. Case Study. 14
KPMG-One of the major accounting firms provides accounting, auditing and
tax services. Majority of its employees are chartered accountants and CPAs.
The company has ambitious plans for expansion in view of boom in consultancy
industry consequent upon globalization. Company's policy is promoting within
and therefore, most of the senior level employees are promoted from entry level
accountants. In view of this promotion policy, the company invests heavily on
training of employees receive training at frequent intervals in the company's
training colleges.
Majority of training investment of the company is on technical and procedural
training for entry level accountants in the areas of accounting, finance, tax,
auditing, project reports and report writing. However KPMG has problems
attracting dynamic energetic young graduates from the colleges and universities.
This situation sometimes, discourages clients to continue with KPMG in case
of existing clients and approaching KPMG in case of new clients. This situation
is sometimes due to the fast out style of big time consulting firm.
Employees of the company gradually learn to interpret the subtleties of the
client's needs and sometimes employees have been let go due to absence of
interpersonal skills.
The training colleges of the company therefore suggested providing training in
interpersonal skills. But the line manager's point out that company has conducted
training in client customer relations just two years back. They added that there
is no improvement in customer relations, just two years back. They added that
there is no improvement in customer relations and the return on money spent
on training can't be justified. The senior managers of the company feel that
much investment in training is unnecessary as some of the trained employees
join other organizations.
However, most of the managers feel that investment in training is essential,
but dilemma is that which part of the skill should receive more attention and
investment
Analyze the Case. 5
Identify the Problem. 2
Identifying Alternative Solutions. 5
Giving the Best solution. 2