1. "Humans are by far the most critical resource of an organisation. No amount of money, materials and machines can produce results by themselves". Analyse the statement by citing examples from travel and tourism industry.

2. What is Management Information System Why should a manager understand the nature and flow of information for designing an effective MIS

3. Discuss various managerial skills and roles required for institution building. Substantiate your answer with suitable examples.

4. Elaborate the importance of Mission, Objectives and Strategy for a tourism organisation. How are these inter-related?

5. What do you mean by "Key Result Areas (KRAs) Set the objectives of KRAs in a tour operation firm.

6. Why change in the organisation is necessary? Enlist some of the changes which have affected almost all organisations in the past few decades

7. Write short notes on the following:

Degree of Decentralisation

Span of Control

8. How would you design the structure of a service organisation? Substantiate your answer with suitable examples.

9. Define constructive confrontation. What are the principles to be observed for improving the effectiveness of confrontation

10. Write short notes on the following:

Hawthorne Studies

Theory X and Y