Exam Details
| Subject | Front Office Management | |
| Paper | ||
| Exam / Course | MBA In Hospitality Management | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
No. of Printed Pages: 2 IMHY-0061
MBA IN INTERNATIONAL HOSPITALITY
MANAGEMENT
Term-End Examination
December, 2016
MHY-006: FRONT OFFICE MANAGEMENT
Time: 3 !lours Maximum Marks: 100
Note: All questions carry equal marks.
Attempt any five
1. Explain in detail the reasons for coordination and communication between front office and house keeping departments is important for successful operation of a hotel.
2. Explain the procedures followed for handling guest complaints and maintaining guest relations.
3. Draw the format and write the use of
Visitor's Tabular Ledger
Guest weekly bill
4. What is Relationship Marketing? Devise a strategy to monitor and measure customer satisfaction.
5. Draw the organisational structure chart for the front office department of a 5 star hotel having 500 rooms.
6. Write short notes on (any four) 4x5=20
Upgrading
Overbooking
Blanket reservation
Group check-in procedure
C form
7. Explain in detail
Five gap model of service quality
Benefits of service quality
8. What is Management Information System Discuss the softwares being used by hotels for MIS along with their advantages and limitations.
9. Explain the various laws related to guest's safety applicable in hotels.
10. What is a Passport Discuss its importance. Explain the different types of Visas.
MBA IN INTERNATIONAL HOSPITALITY
MANAGEMENT
Term-End Examination
December, 2016
MHY-006: FRONT OFFICE MANAGEMENT
Time: 3 !lours Maximum Marks: 100
Note: All questions carry equal marks.
Attempt any five
1. Explain in detail the reasons for coordination and communication between front office and house keeping departments is important for successful operation of a hotel.
2. Explain the procedures followed for handling guest complaints and maintaining guest relations.
3. Draw the format and write the use of
Visitor's Tabular Ledger
Guest weekly bill
4. What is Relationship Marketing? Devise a strategy to monitor and measure customer satisfaction.
5. Draw the organisational structure chart for the front office department of a 5 star hotel having 500 rooms.
6. Write short notes on (any four) 4x5=20
Upgrading
Overbooking
Blanket reservation
Group check-in procedure
C form
7. Explain in detail
Five gap model of service quality
Benefits of service quality
8. What is Management Information System Discuss the softwares being used by hotels for MIS along with their advantages and limitations.
9. Explain the various laws related to guest's safety applicable in hotels.
10. What is a Passport Discuss its importance. Explain the different types of Visas.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Accounting for managers
- Business law
- Food Production Management
- Front Office Management
- Hospitality financial Management
- Hospitality Information Technology
- Hospitality marketing
- Housekeeping Management
- Human Resource Management
- Inter Cultural Management
- International tourism O business management
- Introduction to Hospitality
- Leadership
- Managerial Economics
- Material Management
- Restaurant Management
- Training and development
- Travel And Tourism Management