Exam Details
| Subject | Front Office Management | |
| Paper | ||
| Exam / Course | MBA In Hospitality Management | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2016 | |
| City, State | new delhi, |
Question Paper
1. Discuss the role of front office in a hotel. What role do reservations play in maximising revenue of the hotel
2. Draw organisation chart of the front office of a Star category hotel. State essential traits and attributes required in a hospitality staff.
3. "Computer applications have increased the ease of managing hotel operations". Discuss the importance of management information system and its applications in the front office department.
4. Discuss the importance of training and supervision in the field of hospitality industry. What role does 'training' play in helping someone to develop selling abilities?
5. Write short notes on the following: (any four)
Types of Visa
Relationship Marketing
Sales Mix Report
Health and Economic Regulations
Use of Work Study Method.
6. Suggest business related marketing techniques to increase sales. Also explain suggestive selling.
Discuss the terms 'Guest Satisfaction' and 'Guest Expectations'.
Explain the philosophy behind handling guest complaints.
8. Explain the procedure of preparing for guest arrival, receiving of guests, registration and common methods by which guest can settle his bills.
9. Explain in detail Guest Weekly Bill and Visitors Tabular Ledger. What are its advantages and disadvantages
10. Differentiate between the following: (any four)
Passport and Visa
Sources of reservation and modes of reservation
Visitors paid out and Allowance
Room Status Report and Room Revenue Report.
Credit card and Debit card.
2. Draw organisation chart of the front office of a Star category hotel. State essential traits and attributes required in a hospitality staff.
3. "Computer applications have increased the ease of managing hotel operations". Discuss the importance of management information system and its applications in the front office department.
4. Discuss the importance of training and supervision in the field of hospitality industry. What role does 'training' play in helping someone to develop selling abilities?
5. Write short notes on the following: (any four)
Types of Visa
Relationship Marketing
Sales Mix Report
Health and Economic Regulations
Use of Work Study Method.
6. Suggest business related marketing techniques to increase sales. Also explain suggestive selling.
Discuss the terms 'Guest Satisfaction' and 'Guest Expectations'.
Explain the philosophy behind handling guest complaints.
8. Explain the procedure of preparing for guest arrival, receiving of guests, registration and common methods by which guest can settle his bills.
9. Explain in detail Guest Weekly Bill and Visitors Tabular Ledger. What are its advantages and disadvantages
10. Differentiate between the following: (any four)
Passport and Visa
Sources of reservation and modes of reservation
Visitors paid out and Allowance
Room Status Report and Room Revenue Report.
Credit card and Debit card.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Accounting for managers
- Business law
- Food Production Management
- Front Office Management
- Hospitality financial Management
- Hospitality Information Technology
- Hospitality marketing
- Housekeeping Management
- Human Resource Management
- Inter Cultural Management
- International tourism O business management
- Introduction to Hospitality
- Leadership
- Managerial Economics
- Material Management
- Restaurant Management
- Training and development
- Travel And Tourism Management