Exam Details
| Subject | Front Office Management | |
| Paper | ||
| Exam / Course | MBA In Hospitality Management | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. Why does a hotel have different types of room rates and room categories? Discuss the difference between cash and credit settlement.
2. What is the importance of front office for a hotel List down the different sections of front office and explain the activities of each section.
3. "Hotel automation leads to the efficient management of hotel resources and to greater guest satisfaction". Elaborate the various aspects of computer applications in hotels today.
4. 'Room is the most perishable commodity in a hotel'. Justify the statement and suggest how will you ensure maximum room occupancy through out the year by using room selling techniques.
5. Write short notes on the following: (any four)
Guest History
Handling customer complaint
Suggestive Selling
Time and Motion Study
Overbooking
6. Explain the term 'Relationship Marketing'. What is its importance and relevance to the marketing of services in the hospitality Industry?
What is a passport What are the documents necessary for obtaining a passport in India?
What is Visa? What are the different types of Visas issued by the government of India Explain each in brief.
8. How does the quality of products and services affect guest's satisfaction Explain in the context of the hospitality Industry with special emphasis on customer value and satisfaction.
9. What do you mean by 'Group reservation'? Explain its importance for a hotel and the procedure to be followed while processing group reservation.
10. Differentiate between the following: (any four)
Reservation and Registration
Visitors tabular ledger and Guest weekly Bill
Up -selling and Up -grading
Sales Mix Report and Revenue Report
On-Job Training and Off-Job Training
2. What is the importance of front office for a hotel List down the different sections of front office and explain the activities of each section.
3. "Hotel automation leads to the efficient management of hotel resources and to greater guest satisfaction". Elaborate the various aspects of computer applications in hotels today.
4. 'Room is the most perishable commodity in a hotel'. Justify the statement and suggest how will you ensure maximum room occupancy through out the year by using room selling techniques.
5. Write short notes on the following: (any four)
Guest History
Handling customer complaint
Suggestive Selling
Time and Motion Study
Overbooking
6. Explain the term 'Relationship Marketing'. What is its importance and relevance to the marketing of services in the hospitality Industry?
What is a passport What are the documents necessary for obtaining a passport in India?
What is Visa? What are the different types of Visas issued by the government of India Explain each in brief.
8. How does the quality of products and services affect guest's satisfaction Explain in the context of the hospitality Industry with special emphasis on customer value and satisfaction.
9. What do you mean by 'Group reservation'? Explain its importance for a hotel and the procedure to be followed while processing group reservation.
10. Differentiate between the following: (any four)
Reservation and Registration
Visitors tabular ledger and Guest weekly Bill
Up -selling and Up -grading
Sales Mix Report and Revenue Report
On-Job Training and Off-Job Training
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Accounting for managers
- Business law
- Food Production Management
- Front Office Management
- Hospitality financial Management
- Hospitality Information Technology
- Hospitality marketing
- Housekeeping Management
- Human Resource Management
- Inter Cultural Management
- International tourism O business management
- Introduction to Hospitality
- Leadership
- Managerial Economics
- Material Management
- Restaurant Management
- Training and development
- Travel And Tourism Management