Exam Details
| Subject | Order to Cash | |
| Paper | ||
| Exam / Course | Diploma in Business Process Outsourcing | |
| Department | School of Vocational Education and Training (SOVET) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | ||
| City, State | new delhi, |
Question Paper
1. State whether the following statements are true/false.
If the collections are not done in time then the business needs to make provisions for bad debts.
Dunning letters are sent before the legal notice.
For good control, the credit department and sales department should be kept functionally separate.
Suspense account balance is an indicator of the cash application performance.
Credit risk is mitigated by doing a proper credit review of the customer.
2. Fill in the blanks
The ratio of the number of payment commitments received to total no. of calls made to the right parties is called
A sale is not a sale until is received. Till then it is a to the customer.
When the invoices become overdue, are sent to the customers to asking them to pay immediately.
The maintenance of sales related documentation to enable revenue recognition is the responsibility of
If invoicing is not accurate like will suffer.
3. Explain the term Credit Memo and Dunning Letters.
4. Explain the responsibilities of the following stakeholders in the 02C Process
Sales
Order Management
Credit
Accounts Receivable
5. State the metrics that are used to measure the performance of the credit review process.
6. Explain the role of a collection agent in collecting the dues for the seller.
7. Explain the responsibilities of the order management team.
8. Explain the risks involved in the 02C process. How are these risks mitigated
9. Explain the consequences of poor quality control.
10. Briefly explain the collection Pyramid in 02C Cycle.
11. Explain the quality checks for various stages in the 02C Cycle.
12.(a) Explain the Credit limit and Credit period.
Explain the Credit review and approval.
13. Explain diagrammatically the process of 02C.
14. Explain the stages in order to cash
Process
Explain the credit review and order management briefly.
15. Explain the use of the following source documents in the 02C Cycle
Sales Order
Invoice
Credit note
Purchase Order (Customer's)
Remittance advice
If the collections are not done in time then the business needs to make provisions for bad debts.
Dunning letters are sent before the legal notice.
For good control, the credit department and sales department should be kept functionally separate.
Suspense account balance is an indicator of the cash application performance.
Credit risk is mitigated by doing a proper credit review of the customer.
2. Fill in the blanks
The ratio of the number of payment commitments received to total no. of calls made to the right parties is called
A sale is not a sale until is received. Till then it is a to the customer.
When the invoices become overdue, are sent to the customers to asking them to pay immediately.
The maintenance of sales related documentation to enable revenue recognition is the responsibility of
If invoicing is not accurate like will suffer.
3. Explain the term Credit Memo and Dunning Letters.
4. Explain the responsibilities of the following stakeholders in the 02C Process
Sales
Order Management
Credit
Accounts Receivable
5. State the metrics that are used to measure the performance of the credit review process.
6. Explain the role of a collection agent in collecting the dues for the seller.
7. Explain the responsibilities of the order management team.
8. Explain the risks involved in the 02C process. How are these risks mitigated
9. Explain the consequences of poor quality control.
10. Briefly explain the collection Pyramid in 02C Cycle.
11. Explain the quality checks for various stages in the 02C Cycle.
12.(a) Explain the Credit limit and Credit period.
Explain the Credit review and approval.
13. Explain diagrammatically the process of 02C.
14. Explain the stages in order to cash
Process
Explain the credit review and order management briefly.
15. Explain the use of the following source documents in the 02C Cycle
Sales Order
Invoice
Credit note
Purchase Order (Customer's)
Remittance advice
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- English Communication and Accountancy
- Fundamentals of Accounting
- Introduction to Finance and Accounting
- IT skills
- Order to Cash
- Procure to Pay
- Record to Report