Exam Details
| Subject | Order to Cash | |
| Paper | ||
| Exam / Course | Diploma in Business Process Outsourcing | |
| Department | School of Vocational Education and Training (SOVET) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2015 | |
| City, State | new delhi, |
Question Paper
1. Fill in the blanks:
When the invoices become overdue, are sent to the customers to asking them to pay immediately.
The cash application team needs and documents to apply cash against the specific invoices.
The ratio of number of payments actually received to the number of payments committed is called
If invoicing is not accurate, processes like will suffer.
The US federal law governing the collection activity is called the
2. True or False
After the order is fulfilled the invoice can be generated.
Credit entry in accounting indicates use of funds.
Automatic cell distributer helps save time for the query resolution teams.
The credit review of a new customer is done by the Credit Manager.
Credit check is not an activity that needs to be done again and again.
3. What is a service contract
4. What are the contents of a Purchase Order Briefly explain the importance of PO.
5. What are the key metrics used to measure performance of Customer setup team.
6. What are different types of invoices in the invoicing process
7. Write the Journal entries for the following O2C transaction
Customer returns 10 tons of stock due to poor quality (eg Rs 1000 per ton).
ABC Ltd pays the complete amount of Rs 42900 in full.
8. Explain the term in O2C cycle.
Credit limit.
Credit period.
9. Explain the following ratios in the collection pyramid.
Promise rate.
Left rate.
10. Explain the collection process in O2C cycle diagrammatically.
11. Why is order management critical to O2C cycle? List all the activities when the order management team receives a customers order.
12. Explain the Cash Application Process through Flow Diagram. Explain the process in detail.
13. Explain the importance of O2C to business and consequences of poorly managed O2C process.
14. Explain the risks involved in order to cash process? How are these risks mitigated?
15. What are the quality checks implemented in the O2C cycle for the following
Order management.
Customer query resolution.
Credit check/review.
16. When the order management team receives a customer's order, what does it do? List all the activities up to invoicing the customer.
When the invoices become overdue, are sent to the customers to asking them to pay immediately.
The cash application team needs and documents to apply cash against the specific invoices.
The ratio of number of payments actually received to the number of payments committed is called
If invoicing is not accurate, processes like will suffer.
The US federal law governing the collection activity is called the
2. True or False
After the order is fulfilled the invoice can be generated.
Credit entry in accounting indicates use of funds.
Automatic cell distributer helps save time for the query resolution teams.
The credit review of a new customer is done by the Credit Manager.
Credit check is not an activity that needs to be done again and again.
3. What is a service contract
4. What are the contents of a Purchase Order Briefly explain the importance of PO.
5. What are the key metrics used to measure performance of Customer setup team.
6. What are different types of invoices in the invoicing process
7. Write the Journal entries for the following O2C transaction
Customer returns 10 tons of stock due to poor quality (eg Rs 1000 per ton).
ABC Ltd pays the complete amount of Rs 42900 in full.
8. Explain the term in O2C cycle.
Credit limit.
Credit period.
9. Explain the following ratios in the collection pyramid.
Promise rate.
Left rate.
10. Explain the collection process in O2C cycle diagrammatically.
11. Why is order management critical to O2C cycle? List all the activities when the order management team receives a customers order.
12. Explain the Cash Application Process through Flow Diagram. Explain the process in detail.
13. Explain the importance of O2C to business and consequences of poorly managed O2C process.
14. Explain the risks involved in order to cash process? How are these risks mitigated?
15. What are the quality checks implemented in the O2C cycle for the following
Order management.
Customer query resolution.
Credit check/review.
16. When the order management team receives a customer's order, what does it do? List all the activities up to invoicing the customer.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- English Communication and Accountancy
- Fundamentals of Accounting
- Introduction to Finance and Accounting
- IT skills
- Order to Cash
- Procure to Pay
- Record to Report