Exam Details
| Subject | Order to Cash | |
| Paper | ||
| Exam / Course | Diploma in Business Process Outsourcing | |
| Department | School of Vocational Education and Training (SOVET) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2016 | |
| City, State | new delhi, |
Question Paper
SECTION
All questions are compulsory in this section
1. Fill in the blanks
are sent before the Legal notice to remind the customer to make the payment.
is the process that enables business to create, validate, track the fulfillment and shipment of order status for resulting revenues.
Maximum Monetary Limit/value upto which goods can be provided on credit to customer
The two parameters that specify the credit terms are and
is the most preferred collection tool.
2. State whether the following statements are True/ False:
Workflow can be used to track and manage a large number of transactions.
Accuracy of the transaction is usually more important than the turn around time.
Credit entry in accounting indicates use of funds.
After the order is fulfilled the invoice can be generated.
Credit assessment for an individual is done in a similar manner as that for an organisation.
SECTION -II
Attempt any six questions out of eight.
3. Explain the following tools used in O2C Cycle.
Automatic call distributor
Document Management System
4. Explain the use of the following source documents in the O2C Cycle.
Sales Order
Invoice
Credit note
Service Contract
Remittance advice
5. What are the metrics that are tracked in the invoicing process? Explain in detail.
6. What is Credit Memo and make a Sample of Credit Memo?
7. What are productivity metrics that are measured in customer setup
8. Explain the responsibilities of the Order Management Team.
9. Explain the importance of Collection Pyramid.
10. Write Journal entries for the following O2C transactions.
A purchase order for 55 tons of Steel costing 2.5 Rs received from customer ABC along with cash advance of
55 tons of goods costing f 55,000/-shipped 2.5 to ABC customer.
SECTION -III
(Question No. 11 is compulsory. Answer any three questions from Question No. 12 to 16)
11. Explain the Accounts Receivable process and how it works in O2C process?
12. Write a note on the technology and tools used for 02C outsourcing.
13. Explain the Query Resolution process in O2C cycle with flow diagram.
14. Explain the Invoicing process. What Performance Metrics are used of the Invoicing Team? Explain in detail
15. What is the importance of proper credit review process? What are the Metrics used to measure their performance
16. Write a note on day to day issues encountered by a team supporting 02C process in an outsourcing environment.
All questions are compulsory in this section
1. Fill in the blanks
are sent before the Legal notice to remind the customer to make the payment.
is the process that enables business to create, validate, track the fulfillment and shipment of order status for resulting revenues.
Maximum Monetary Limit/value upto which goods can be provided on credit to customer
The two parameters that specify the credit terms are and
is the most preferred collection tool.
2. State whether the following statements are True/ False:
Workflow can be used to track and manage a large number of transactions.
Accuracy of the transaction is usually more important than the turn around time.
Credit entry in accounting indicates use of funds.
After the order is fulfilled the invoice can be generated.
Credit assessment for an individual is done in a similar manner as that for an organisation.
SECTION -II
Attempt any six questions out of eight.
3. Explain the following tools used in O2C Cycle.
Automatic call distributor
Document Management System
4. Explain the use of the following source documents in the O2C Cycle.
Sales Order
Invoice
Credit note
Service Contract
Remittance advice
5. What are the metrics that are tracked in the invoicing process? Explain in detail.
6. What is Credit Memo and make a Sample of Credit Memo?
7. What are productivity metrics that are measured in customer setup
8. Explain the responsibilities of the Order Management Team.
9. Explain the importance of Collection Pyramid.
10. Write Journal entries for the following O2C transactions.
A purchase order for 55 tons of Steel costing 2.5 Rs received from customer ABC along with cash advance of
55 tons of goods costing f 55,000/-shipped 2.5 to ABC customer.
SECTION -III
(Question No. 11 is compulsory. Answer any three questions from Question No. 12 to 16)
11. Explain the Accounts Receivable process and how it works in O2C process?
12. Write a note on the technology and tools used for 02C outsourcing.
13. Explain the Query Resolution process in O2C cycle with flow diagram.
14. Explain the Invoicing process. What Performance Metrics are used of the Invoicing Team? Explain in detail
15. What is the importance of proper credit review process? What are the Metrics used to measure their performance
16. Write a note on day to day issues encountered by a team supporting 02C process in an outsourcing environment.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- English Communication and Accountancy
- Fundamentals of Accounting
- Introduction to Finance and Accounting
- IT skills
- Order to Cash
- Procure to Pay
- Record to Report