Exam Details
| Subject | Introduction to Finance and Accounting | |
| Paper | ||
| Exam / Course | Diploma in Business Process Outsourcing | |
| Department | School of Vocational Education and Training (SOVET) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | ||
| City, State | new delhi, |
Question Paper
1. Fill in the blanks:
BPOs on typically divided into two categories
Telesales and telemarketing are also known as calling.
Statutory adjustments is a function of
Issuing a sales invoice is just a part of the
Insurance claims processing comes under
2. True or False:
Outsourcing under F A processes starts with low value work to mid value work to higher value work thus moving up the value chain.
Working from home rather than going to an office is termed as Telecommuting.
When goods are returned for credit, proforma invoice is issued.
BPO's are the only organisations which are allowing its accounting employees to learn ways and practices of global accounting.
Under back office processes, BPO employees necessarily interact with customer.
3. What are benefits of Outsourcing? Discuss in brief.
4. Explain the benefits of outsourcing and off shoring.
5. What is the difference between voice and non-voice processes?
6. Differentiate between captive, third party and rural BPO's.
7. What is the difference between Accounts Payable and Procure to pay?
8. Discuss the different phases in F A outsourcing in brief.
9. At the time of hiring in the Finance and Accounting BPO Industry, what are the selection criteria used by Employers?
10. What are the benefits of LT. in Finance Domain? Discuss brief.
11. What is the difference between outsourcing and business process outsourcing? Discuss with examples.
Explain how India is having advantage in global outsourcing.
12. Explain the types of BPO processes in any large organisation. Briefly describe them with examples.
13. Explain the Horizontal and Vertical dimension in the BPO Context. What services are offered in the Horizontal and Vertical dimensions Discuss in brief.
14. Explain the life cycle for a BPO process in detail.
15. Discuss the kinds of processes and the related opportunities that are being outsourced.
Explain the certain behavioural aspects required to work in BPO Industry.
16. What are the different ways in which information technology impacts the BPO Industry? Explain in brief.
BPOs on typically divided into two categories
Telesales and telemarketing are also known as calling.
Statutory adjustments is a function of
Issuing a sales invoice is just a part of the
Insurance claims processing comes under
2. True or False:
Outsourcing under F A processes starts with low value work to mid value work to higher value work thus moving up the value chain.
Working from home rather than going to an office is termed as Telecommuting.
When goods are returned for credit, proforma invoice is issued.
BPO's are the only organisations which are allowing its accounting employees to learn ways and practices of global accounting.
Under back office processes, BPO employees necessarily interact with customer.
3. What are benefits of Outsourcing? Discuss in brief.
4. Explain the benefits of outsourcing and off shoring.
5. What is the difference between voice and non-voice processes?
6. Differentiate between captive, third party and rural BPO's.
7. What is the difference between Accounts Payable and Procure to pay?
8. Discuss the different phases in F A outsourcing in brief.
9. At the time of hiring in the Finance and Accounting BPO Industry, what are the selection criteria used by Employers?
10. What are the benefits of LT. in Finance Domain? Discuss brief.
11. What is the difference between outsourcing and business process outsourcing? Discuss with examples.
Explain how India is having advantage in global outsourcing.
12. Explain the types of BPO processes in any large organisation. Briefly describe them with examples.
13. Explain the Horizontal and Vertical dimension in the BPO Context. What services are offered in the Horizontal and Vertical dimensions Discuss in brief.
14. Explain the life cycle for a BPO process in detail.
15. Discuss the kinds of processes and the related opportunities that are being outsourced.
Explain the certain behavioural aspects required to work in BPO Industry.
16. What are the different ways in which information technology impacts the BPO Industry? Explain in brief.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- English Communication and Accountancy
- Fundamentals of Accounting
- Introduction to Finance and Accounting
- IT skills
- Order to Cash
- Procure to Pay
- Record to Report