Exam Details
| Subject | Introduction to Finance and Accounting | |
| Paper | ||
| Exam / Course | Diploma in Business Process Outsourcing | |
| Department | School of Vocational Education and Training (SOVET) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2016 | |
| City, State | new delhi, |
Question Paper
ITes stands for
are set by the parent organizations as an extension of their own operations.
In F and A BPO, an employee gains expertise in Accounting and
An issue escalation tool is a tool.
Converting the records of the company from paper to an electronic form is known as
2. True or False.
When goods are returned for credit, pro forma invoice is issued.
Confidentiality is an integral part of captive BPO.
Spin off BPO provides services not only for their parent company but also to outside clients.
Base cost reporting is a part of closing and reporting function.
Companies start outsourcing with the critical and essential processes.
SECTION -II (Total 30 marks)
3. Explain the benefits of outsourcing.
4. Explain the difference between the Voice and Non-voice processes in BPO industry.
5. Discuss the advantages of a career in F and A BPO.
6. What are the pros and cons of HR outsourcing?
7. Explain the Types of Roles available for an individual in BPO industry.
8. "Transition/implementation is the most difficult phase of the F and A out sourcing process." Elaborate.
9. Explain the following terms
KPO
VOIP (Voice Over IP)
10. Highlight the differences between Efficiency tools 5 and Management tools.
SECTION -III (Total 60 marks)
11. Explain the concept of business process outsourcing by explaining its life cycle. Explain how Indian economy is benefited through F and A outsourcing
12. Define core, non-core critical and non-core non-critical process with examples. Based upon these processes explain the types of services offered by BPO industry.
13. Explain the different factors that attracts an individual to work in BPO.
14. Explain the Role of IT. in F and A BPOs.
15. Explain the following F&A processes.
Procure to Pay
Order to Cash
Record to Report
16. How cultural sensitisation affects the BPO Industry? Give brief on US and UK culture. In which culture would you prefer to work US or UK? Why?
are set by the parent organizations as an extension of their own operations.
In F and A BPO, an employee gains expertise in Accounting and
An issue escalation tool is a tool.
Converting the records of the company from paper to an electronic form is known as
2. True or False.
When goods are returned for credit, pro forma invoice is issued.
Confidentiality is an integral part of captive BPO.
Spin off BPO provides services not only for their parent company but also to outside clients.
Base cost reporting is a part of closing and reporting function.
Companies start outsourcing with the critical and essential processes.
SECTION -II (Total 30 marks)
3. Explain the benefits of outsourcing.
4. Explain the difference between the Voice and Non-voice processes in BPO industry.
5. Discuss the advantages of a career in F and A BPO.
6. What are the pros and cons of HR outsourcing?
7. Explain the Types of Roles available for an individual in BPO industry.
8. "Transition/implementation is the most difficult phase of the F and A out sourcing process." Elaborate.
9. Explain the following terms
KPO
VOIP (Voice Over IP)
10. Highlight the differences between Efficiency tools 5 and Management tools.
SECTION -III (Total 60 marks)
11. Explain the concept of business process outsourcing by explaining its life cycle. Explain how Indian economy is benefited through F and A outsourcing
12. Define core, non-core critical and non-core non-critical process with examples. Based upon these processes explain the types of services offered by BPO industry.
13. Explain the different factors that attracts an individual to work in BPO.
14. Explain the Role of IT. in F and A BPOs.
15. Explain the following F&A processes.
Procure to Pay
Order to Cash
Record to Report
16. How cultural sensitisation affects the BPO Industry? Give brief on US and UK culture. In which culture would you prefer to work US or UK? Why?
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- English Communication and Accountancy
- Fundamentals of Accounting
- Introduction to Finance and Accounting
- IT skills
- Order to Cash
- Procure to Pay
- Record to Report