Exam Details
| Subject | Specialisation In Room Division Management | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
No. of Printed Pages: 2 I BHY-0511
BACHELOR IN HOTEL MANAGEMENT (BIHM)
Term-End Examination
Pi
o December, 2016
o BHY-051 SPECIALISATION IN ROOMS
o
DIVISION MANAGEMENT
Time: 3 hours Maximum Marks 100
Note: Attempt any five questions.
All questions carry equal marks.
1. What information does front office managers require to develop room availability forecast? How reliable are such forecasts?
2. Write short notes on (any four)
Capacity management
Budgetary control
Weekly forecast
Advantages of PMS
Hurdle rate
Discount allocation
3. What steps can front office employees take-to control understays and unwanted overstays
4. What is yield management What are the concepts applicable to rooms division
5. What factors need to be kept in mind while selecting a property management system Explain with examples.
6. What are the special room rates offered by a hotel? Elaborate on high and low demand tactics.
7. "Occupancy ratios are important for front office department" Justify the statement with examples.
8. Explain the process of night auditing in sequential manner. Also state the importance of the concept.
9. What is point of sale? How can fully automated point of sale system streamline the flow of accounting information to the front office?
10. 'Safety and security measures are important tools to help guests and employees.' Justify the statement.
BACHELOR IN HOTEL MANAGEMENT (BIHM)
Term-End Examination
Pi
o December, 2016
o BHY-051 SPECIALISATION IN ROOMS
o
DIVISION MANAGEMENT
Time: 3 hours Maximum Marks 100
Note: Attempt any five questions.
All questions carry equal marks.
1. What information does front office managers require to develop room availability forecast? How reliable are such forecasts?
2. Write short notes on (any four)
Capacity management
Budgetary control
Weekly forecast
Advantages of PMS
Hurdle rate
Discount allocation
3. What steps can front office employees take-to control understays and unwanted overstays
4. What is yield management What are the concepts applicable to rooms division
5. What factors need to be kept in mind while selecting a property management system Explain with examples.
6. What are the special room rates offered by a hotel? Elaborate on high and low demand tactics.
7. "Occupancy ratios are important for front office department" Justify the statement with examples.
8. Explain the process of night auditing in sequential manner. Also state the importance of the concept.
9. What is point of sale? How can fully automated point of sale system streamline the flow of accounting information to the front office?
10. 'Safety and security measures are important tools to help guests and employees.' Justify the statement.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management