DISTANCE EDUCATION
M.B.A. (E.M.) DEGREE EXAMINATION, MAY 2017.
First Semester
OFFICE MANAGEMENT
(Upto 2012-13 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — 8 40 marks)
Answer any FIVE questions.
1. Write down the importance of office management in
Education Institute.
2. Explain the Functions of office supervisor.
3. State the classification of files in detail.
4. Describe office equipments and its uses.
5. Explain the principles of purchase system.
6. What is Minutes of meeting? How is it prepared?
7. What is modern office? Explain the need for modern office
in education institute.
8. Explain the Mail handling system with an illustration.
Sub. Code
14
DE-338
WSS
2
PART B — 15 60 marks)
Answer any FOUR questions.
9. Explain the process of office management and also
determine the needs of office manager.
10. Define organization chart. Explain the roles and
responsibilities of an office supervisor in office
organisation.
11. Explain the notion of indexing and elaborate its types
and uses.
12. Discuss in detail the mechanisation of office work.
13. State the significance of store keeping. Illustrate with an
example.
14. Explain the purpose of grievance handling in
organisation. Why is it inevitable in organisation?
15. Discuss about the requisites of Meeting and also write
about agenda preparation.