DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, DECEMBER 2017.
First Semester
OFFICE MANAGEMENT
(Upto 2012-13 Academic Year 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. Enumerate the process of office management.
2. Describe the procedure to handle inward and outward
mails.
3. How to regulate the consumption of stationaries and
supplies.
4. Describe the importance of records management.
5. What do you meant by mechanisation of office work.
6. Why organisations require a standard procedure for
purchase.
7. Describe the contents of a good quotation.
8. Enlist the requisites of a meeting.
Sub. Code
14
DE-2641
2
Ws6
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Explain the qualities required for the modern office and
office manager.
10. Explain the functions of the office supervisor.
11. Analyse the pros and cons of different methods of filing.
12. Explain the advantages and disadvantages of
mechanising office work.
13. Explain the process of settling the complaints and the
principles in Grievances redressal.
14. Enumerate the procedure to conduct of meeting and
preparation and finalizing of minutes.
15. Human relations in office is critical in maintaining the
efficiency of the office Discuss.
————————