DISTANCE EDUCATION
M.B.A. DEGREE EXAMINATION, MAY 2018.
First Semester
OFFICE MANAGEMENT
(Upto 2012 2013 Academic Year and 2013 Calendar Year)
Time Three hours Maximum 100 marks
PART A — × 8 40 marks)
Answer any FIVE questions.
1. Describe the administrative functions of the office.
2. Enlist the variables to be considered while designing the
office layout.
3. Enumerate the principles of office systems.
4. Describe the procedure to classify files.
5. Enlist the advantages of mechanising office work.
6. Describe stock control measures.
7. What do you mean by an agenda and enlist the
importance of it in conducting a meeting?
8. How to handle the grievances of staff?
Sub. Code
14
DE-3741
2
Sp 6
PART B — × 15 60 marks)
Answer any FOUR questions.
9. Explain the importance of the office in an educational
institution.
10. Explain organisational chart with example.
11. Explain the types of index and indexing procedure.
12. Explain the principles in selecting furnitures and other
equipments for office.
13. Explain the importance and procedure for store keeping
and records.
14. Enumerate the steps and correspondence in purchase
process.
15. Explain the importance of reports.