M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Health Service Management
OPERATIONS MANAGEMENT — I
(Upto 2015 batch)
Time 3 Hours Maximum 60 Marks
Part A x 2 10)
Answer all questions.
1. Mention the functions of front office in a hospital.
2. Mention the Need for hospital waste disposal system.
3. List out the Importance of record Keeping in hospital.
4. What is bed occupancy ratio?
5. What is ambulatory care?
Part B x 5 20)
Answer any four questions.
6. Discuss the new methods of billing system in Hospital.
7. Discuss the role and responsibilities of House Keeping
department in Pest Control.
8. Describe a day's schedule of a Nursing staff and your
comments on the same.
Sub. Code
16
CP-8334
2
Ws 4
9. Explain the different kinds of downward communication.
Discuss those used most frequently in a Hospital you are
families with how effective are the various types.
10. Explain the practical problems in Managing the
Emergency services.
11. What are the precautions and procedure that should be
followed by the Radiologists? Explain.
12. Explain the various steps involved in Hospital Waste
Management Program.
Part C x 10 30)
Answer any three questions.
13. "Efficient functioning of OPD is essential for high patient
inflow in any hospital"-Discuss.
14. "Outsourcing of Housekeeping service" has become a
common practice for the large and medium size health
care providers. Comment on this practice.
15. Discuss the functions of Medical Record Department.
Explain the need for maintaining the records of patients
in a hospital.
16. Briefly discuss the plan for ambulance service in modern
Hospital. What are the new means of ambulance service
provided to patients in the Hospitals?
17. Compare and tabulate the various equipment required
for the radiology and Imaging services.
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