M.B.A. DEGREE EXAMINATION, APRIL 2018
Second Semester
Health Service Management
OPERATIONS MANAGEMENT I
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. What is TPA? Define.
2. Which department is called the mirror of institution?
3. How will you manage the emergency case?
4. What is ESOP?
5. What is Central Pension Account Define.
6. Describe customer delight.
7. What is difference between procedures and protocols?
8. What is state-of-the art technology?
9. Write short notes on support services with three
examples.
10. What is brand name?
Sub. Code
24
CP-8642
2
Ws9
Part B X 5 25)
Answer all questions.
11. Explain the ICD in coding system.
Or
Explain need for family councelling.
12. Describe the functions and procedures of cardiac
department.
Or
Describe duties and responsibilities of MRO.
13. Explain the hospital responsibilities to a patient.
Or
How importance is coordination with reference to
front office management?
14. Is training different from development.
Or
Explain in detail about environment hygiene.
15. What are the problems that are to be avoided in
appraising the performance?
Or
Short notes on pest control and infection control in a
hospital.
CP-8642
3
Ws9
Part C X 10 30)
Answer all questions.
16. Explain the need for security department in
multispeciality hospital.
Or
Explain the process of communication from OPD to
IPD.
17. What are unique functions of personal department
in a hospital?
Or
Explain health service and health administration.
18. Describe the waste management procedures.
Or
Highlight the efficacy of ambulance services.
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