Exam Details
| Subject | operations management – i | |
| Paper | ||
| Exam / Course | m.b.a. in health services management | |
| Department | ||
| Organization | alagappa university | |
| Position | ||
| Exam Date | November, 2017 | |
| City, State | tamil nadu, karaikudi |
Question Paper
M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Health Service Management
OPERATIONS MANAGEMENT I
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. What is the responsibility of a cashier in OP Billing?
2. What do you mean by Front Office?
3. What is RTA?
4. What is meant by House Keeping?
5. Which department is called the Minor of the hospital?
Why?
6. Functions of Time Office.
7. What is Code Red?
8. What is Absenteeism?
9. Describe the features of process of flow chart.
10. What is Neurology Department?
Sub. Code
24
CP-8320
2
Ws9
Part B x 5 25)
Answer all questions.
11. Compare and Contrast the functions, Challenge and
Constraints faced by OP and IP Services.
Or
Explain Different categories of Hospital waste.
Suggest suitable method for disposal of hospital
waste.
12. Draw and explain the different types of wards.
Or
How do candle emergency cases of birth and death
formalities?
13. Explain the service in emergency department.
Or
Discuss the importance of effective communication
system inside the hospital.
14. Is Training different from development.
Or
Explain the duties and Importance of Hospital
Security.
15. Explain the importance of preparatory Counseling
and patient care in Physiotherapy sessions.
Or
Draw a layout for Cardiology Department.
CP-8320
3
Ws9
Part C x 10 30)
Answer all questions.
16. Draw compare and contrast In-Patient bill and
Out-Patient Bill.
Or
What are safety measures to be followed in a
hospital by house keeping department?
17. Give the advantage and limitations of the interview
techniques in employee selection.
Or
Explain the ICD in coding system by medical record
department.
18. Draw and explain the layout of specialty care
hospital.
Or
Discuss the types of hospital transportation and
explain the records related with hospital transport
department.
————————
Health Service Management
OPERATIONS MANAGEMENT I
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. What is the responsibility of a cashier in OP Billing?
2. What do you mean by Front Office?
3. What is RTA?
4. What is meant by House Keeping?
5. Which department is called the Minor of the hospital?
Why?
6. Functions of Time Office.
7. What is Code Red?
8. What is Absenteeism?
9. Describe the features of process of flow chart.
10. What is Neurology Department?
Sub. Code
24
CP-8320
2
Ws9
Part B x 5 25)
Answer all questions.
11. Compare and Contrast the functions, Challenge and
Constraints faced by OP and IP Services.
Or
Explain Different categories of Hospital waste.
Suggest suitable method for disposal of hospital
waste.
12. Draw and explain the different types of wards.
Or
How do candle emergency cases of birth and death
formalities?
13. Explain the service in emergency department.
Or
Discuss the importance of effective communication
system inside the hospital.
14. Is Training different from development.
Or
Explain the duties and Importance of Hospital
Security.
15. Explain the importance of preparatory Counseling
and patient care in Physiotherapy sessions.
Or
Draw a layout for Cardiology Department.
CP-8320
3
Ws9
Part C x 10 30)
Answer all questions.
16. Draw compare and contrast In-Patient bill and
Out-Patient Bill.
Or
What are safety measures to be followed in a
hospital by house keeping department?
17. Give the advantage and limitations of the interview
techniques in employee selection.
Or
Explain the ICD in coding system by medical record
department.
18. Draw and explain the layout of specialty care
hospital.
Or
Discuss the types of hospital transportation and
explain the records related with hospital transport
department.
————————
Other Question Papers
Subjects
- accounts and finance
- basics of accounting
- corporate finance and management accounting
- counselling
- health care
- health care and wellness
- health care strategic management
- health economics and health policy
- health economics and policy
- health management information system
- health management process and behaviour
- hospital planning and design
- human resource management
- law relating to hospitals
- management information system
- marketing and strategic management
- marketing management and health care services marketing
- marketing management and health care
- materials management
- operations management – i
- operations management – ii
- operations research
- organizational behaviour
- principles of hospital management
- quality management in health care
- research methodology and statistics
- services marketing
- total quality management