CRAFT CERTIFICATE COURSE EXAMINATION,
NOVEMBER 2017
House Keeping
HOUSE KEEPING OPERATIONS
(Upto 2015 Batch)
Time 3 Hours Maximum 100 Marks
Part A x 8 40)
Answer any five questions.
1. Write a short note on role of house keeping department in
hospitality industries.
2. Name some types of hotel. Explain it.
3. What are the duties and responsibility of room attender
(Morning shift)?
4. What are the two types of equipment? Give example.
5. Write a note on evening service.
Deodorants
Disinfectants
Polishes
Acid.
6. Write a short note on periodical cleaning and name some
service.
7. Write a note on evening service.
8. Write a procedure for public area cleaning. Which is
required for reception and lobby?
Sub. Code
11
CP-8396
2
Ws5
Part B x 15 60)
Answer any four questions.
9. What are the different types of rooms which is
constructed in five star hotel and explain it?
10. Draw any ten types of equipments and explain it.
11. What are the essential qualities required for house
keeping staff?
12. Write the procedure for clout room cleaning.
13. Draw the layout of house keeping department and
explain it.
14. How should be a inter department relation between
House keeping and front office
House keeping and maintenance?
15. Name some guest supplies for ordinary room and VIP
room.
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