CRAFT CERTIFICATE COURSE EXAMINATION,
APRIL 2018
Non Semester
Housekeeping
HOUSE KEEPING OPERATION
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. Define Housekeeping.
2. Write a short notes on maids-cart.
3. Name some types of brushes.
4. Define flour burnishing machine.
5. Write a short note on floor pantry.
6. Define
Cleaning equipment
Cleaning agent.
7. Write a note on evening service.
8. What is meant by baby sitting?
9. What is meant by spring cleaning?
Sub. Code
11
CP-8657
2
Wk 10
10. Explain
Bath-robe
DND
Red slip
Discrepancy report.
Part B 5 25)
Answer all questions.
11. Write a job description of Housekeeping
supervision.
Or
Draw the layout of Housekeeping department and
explain.
12. What are qualities of required for Housekeeping
staff?
Or
Draw the organisational chart for large hotel.
13. Name some record and registers maintained in
Housekeeping department.
Or
Define cleaning agents as follows
Acid
Alkaline
Disinfectants
Deodorant.
CP-8657
3
Wk 10
14. Write the cleaning procedure of occupied room.
Or
What is difference between weekly cleaning and
spring cleaning?
15. What are the rules of regulation followed in guest
floor?
Or
Write the ten room supplies for normal room and
VIP room.
Part C X 10 30)
Answer all questions.
16. What is procedure for bed making in detail?
Or
Name some different types of rooms and explain it.
17. What are the different types of keys? Explain it.
Or
What are procedure should be followed in public
area cleaning?
Carridor's
Lobby
F B outlets.
18. What is role of Housekeeping department in
hospitality industries?
Or
How should be a inter-departmental relationship
between?
Housekeeping and Front offie
Housekeeping and F B department.