CRAFT CERTIFICATE COURSE EXAMINATION,
NOVEMBER 2017.
House Keeping
HOUSE KEEPING OPERATION
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Define hotel.
2. Expand H.R.D.
3. What is central desk?
4. What is linen?
5. Give examples of manual equipments.
6. What is a disinfectant?
7. What is patio area?
8. Define DND.
9. Expand V.I.P.
10. What is OOO?
Sub. Code
11
CP-8393
2
WS 20
Part B x 5 25)
Answer all questions.
11. Draw and layout of house keeping department for a
medium hotel.
Or
What is inter-departmental relationship?
12. Write short notes on types of rooms.
Or
Write short notes on housekeeping desk.
13. Write short notes on cleaning agents.
Or
Write short notes on floor pantry.
14. What is public area cleaning?
Or
Write down different schedules of cleaning.
15. What is baby-sitting facility?
Or
Write short notes on lost and found.
CP-8393
3
WS 20
Part C x 10 30)
Answer all questions.
16. Draw the staff hierarchy of house keeping
department and explain.
Or
Draw the structure of Maid's Cart and mark its
parts.
17. Explain about mechanical equipments used in
house keeping department.
Or
Write down the procedure for cleaning a vacant
room.
18. Explain bed making process in detail.
Or
Explain types of keys in detail.
————————