D.B.M. (Semester (CBCS) Examination Oct/Nov-2017
BUSINESS COMMUNICATION

Day Date: Monday, 20-11-2017 Max. Marks: 70
Time: 10.30 AM to 01.00 PM
Instructions: All questions are compulsory.
Figures to the right indicate full marks.
Q.1 Choose the correct alternative given in the bracket. 07
The word "Communication" is derived from language.
Greek German
Latin French
2 is the persons form whom the communication is
intended.
Sender Channel
Feedback Receiver
3 Wrong choice of medium communication load is examples of

Organizational barrier Socio-psychological barrier
Physical barrier Semantic barrier
4 is the return message or response from the communicate to
the communicator.
Means Encoding
Feedback Decoding
5 The sender sends the message through a selected
Passage Goals
Ideas Medium
6 means anything in the message or channel that distracts
the sender while encoding or distracts the receiver while decoding.
Noise Task
Audience Machine
7 The barriers arising out of different interpretations of words used in
language are called barriers.
Semantic Physical
Psycho-Sociological Cultural
State the following statements true or false. 07
Telephonic conversion is not the method of oral communication.
Self centered attitudes are included in socio-psychological barriers.
An interview is an example of face to face communication.
The function of the receiver is not decode the message.
Non-verbal communication can be completely controlled.
Conciseness means expressing much in a few words.
There is full indention in full block form of letter.
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SLR-CE-4
Q2 Write Short Notes (Solve any 14
E-mail.
Group Discussion
Cross-cultural barriers
Q.3 Write Short Notes.(Solve any 14
Process of communication.
Various Layouts of Letter.
Explain Body Language.
Q.4 Make an enquiry with a manufacturer of steel furniture for purchase of furniture
for a college office
14
OR
Principles of Effective Communication.
Q.5 Prepare a notice, Agenda Minutes of Annual General Meeting of
Shareholders
14
OR
Define Communication. Explain barriers of communication.