DISTANCE EDUCATION
B.B.A DEGREE EXAMINATION, MAY 2018.
BUSINESS COMMUNICATION
(2005 Onwards)
Time Three hours Maximum 100 marks
SECTION A — x 8 40 marks)
Answer any FIVE questions.
All questions carry equal marks.
1. How do you classify enquiry letters?
2. Give the essentials of a good order letter.
3. Briefly explain the situation for writing a circular letter.
4. Write a letter in the position of a policyholder enquiring
his insurer about the surrender value of the policy.
5. What do you mean by Agenda?
6. List out the characteristics features of a good report.
7. State the qualities of a good business letter.
8. Draft a letter to take out a fire insurance policy for your
business.
Sub. Code
11
DE-3544
2
Sp 2
SECTION B — × 15 60 marks)
Answer any FOUR questions.
All questions carry equal marks.
9. Bring out the structure of a business letter.
10. Write a detailed note on trade reference and status
enquiries.
11. Narrate various stages involved in a collection process.
12. Draft a letter to your banker requesting an overdraft
facility.
13. Prepare minutes for a statutory meeting of a public
limited company.
14. State the form and contents of a letter of application.
15. What are the elements of an effective presentation in a
speech?