Exam Details
| Subject | Case Studies In Hospitality Industry | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
1. Explain how the Internet can influence the consumer's decision-making process in selecting hotels.
2. What are the main models of revenue management? Discuss any two in detail with example.
3. Elaborate E-CRM in Business. What are the salient features of e-CRM in hospitality business?
4. Explain the contribution of CSR in hotel industry.
5. Why is e-marketing important? How does it operate in hotel industry?
6. What is the impact of internet and telecom revolution on Hotel and Tourism companies? Explain with example.
7. How the role of yield management has evolved in the organizational chart and has assumed strategic importance
8. How web based hotel operation work? Describe main obstacles with example.
9. "Hotels are using CSR for their image making among masses". Justify with example.
10. illustrate the impact of CRM and E-marketing on the profitability and client loyalty in hotel industry.
2. What are the main models of revenue management? Discuss any two in detail with example.
3. Elaborate E-CRM in Business. What are the salient features of e-CRM in hospitality business?
4. Explain the contribution of CSR in hotel industry.
5. Why is e-marketing important? How does it operate in hotel industry?
6. What is the impact of internet and telecom revolution on Hotel and Tourism companies? Explain with example.
7. How the role of yield management has evolved in the organizational chart and has assumed strategic importance
8. How web based hotel operation work? Describe main obstacles with example.
9. "Hotels are using CSR for their image making among masses". Justify with example.
10. illustrate the impact of CRM and E-marketing on the profitability and client loyalty in hotel industry.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management