Exam Details
| Subject | Consumer Protection | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
No. of Printed Pages: 2 IBHY-055I
BACHELOR IN HOTEL MANAGEMENT (BIHM) Term-End Examination
o December, 2016
o
o BHY-055 CONSUMER PROTECTION
Time :3 hours Maximum Marks 100
Note: Attempt any five questions in about 600 words each.
All questions carry equal marks.
1. What is mass consumerism? Elaborate causes of consumerism which are effecting global warming.
2. Discuss in detail the rights and responsibilities of consumers, along with grievances redressal system.
3. What are the various global consumer movements? Discuss with suitable examples.
4. Write short notes on the following: 10+10=20
Social Responsibilities of Business establishments
Role of Consumer Coops and Buying Clubs
5. What is the role of Voluntary Consumer Organization Discuss how to solve consumer related problems through VCO's.
6. Enumerate different problems faced by a consumer related to deficiencies in services. How can the same be minimised through consumers education and awareness?
7. Discuss composition and working of different Consumer Redressal Forums in India.
8. Critically analyse the salient features of the "Consumer Protection Act, 1986".
9. What are the various forms of consumer's exploitation related to Education and Training Services? Give suitable examples.
10. Discuss two leading cases each decided under the Consumer Protection Act in the area of 10x2=20
Medical Negligence
Banking and Financial Services
BACHELOR IN HOTEL MANAGEMENT (BIHM) Term-End Examination
o December, 2016
o
o BHY-055 CONSUMER PROTECTION
Time :3 hours Maximum Marks 100
Note: Attempt any five questions in about 600 words each.
All questions carry equal marks.
1. What is mass consumerism? Elaborate causes of consumerism which are effecting global warming.
2. Discuss in detail the rights and responsibilities of consumers, along with grievances redressal system.
3. What are the various global consumer movements? Discuss with suitable examples.
4. Write short notes on the following: 10+10=20
Social Responsibilities of Business establishments
Role of Consumer Coops and Buying Clubs
5. What is the role of Voluntary Consumer Organization Discuss how to solve consumer related problems through VCO's.
6. Enumerate different problems faced by a consumer related to deficiencies in services. How can the same be minimised through consumers education and awareness?
7. Discuss composition and working of different Consumer Redressal Forums in India.
8. Critically analyse the salient features of the "Consumer Protection Act, 1986".
9. What are the various forms of consumer's exploitation related to Education and Training Services? Give suitable examples.
10. Discuss two leading cases each decided under the Consumer Protection Act in the area of 10x2=20
Medical Negligence
Banking and Financial Services
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management