Exam Details
| Subject | Consumer Protection | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2015 | |
| City, State | new delhi, |
Question Paper
1. How did the consumer movement evolve in India? What are the barriers in its development?
2. What do you understand by consumer organisations? Discuss how they operate in US and Europe vis-a-vis India.
3. Explain citing relevant examples how Hospitality Business Units perform their social responsibilities.
4. What are the major functions of voluntary consumer organisations? Explain the role of these organisations in controlling 'objectional advertisement'.
5. Differentiate the problems faced by Rural and Urban consumers in terms of their nature and causes.
6. Write short notes in about 150 words each:
Consumer as a Capital concept
Relation between Business and Ethics
Responsibilities of Consumer
Role of National Consumer Redressal Forum
7. Why is there a need for legislative intervention for consumer protection? Discuss the scope and feature of the Consumer Protection Act, 1986.
8. Discuss the composition, working and role of various Consumer Protection Councils in India.
9. Discuss how cases are decided under the Consumer Protection Act in the following areas.
Medical Negligence
Unfair Trade Practices
10. Write a detailed note on 'Consumer Education in India'.
2. What do you understand by consumer organisations? Discuss how they operate in US and Europe vis-a-vis India.
3. Explain citing relevant examples how Hospitality Business Units perform their social responsibilities.
4. What are the major functions of voluntary consumer organisations? Explain the role of these organisations in controlling 'objectional advertisement'.
5. Differentiate the problems faced by Rural and Urban consumers in terms of their nature and causes.
6. Write short notes in about 150 words each:
Consumer as a Capital concept
Relation between Business and Ethics
Responsibilities of Consumer
Role of National Consumer Redressal Forum
7. Why is there a need for legislative intervention for consumer protection? Discuss the scope and feature of the Consumer Protection Act, 1986.
8. Discuss the composition, working and role of various Consumer Protection Councils in India.
9. Discuss how cases are decided under the Consumer Protection Act in the following areas.
Medical Negligence
Unfair Trade Practices
10. Write a detailed note on 'Consumer Education in India'.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management