Exam Details
| Subject | Front Office Management | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | December, 2016 | |
| City, State | new delhi, |
Question Paper
No. of Printed Pages: 2 IBHY-046I
BACHELOR DEGREE IN HOTEL
MANAGEMENT (BIHM)
Term-End Examination
o December, 2016
o BHY-046 FRONT OFFICE MANAGEMENT
Time hours Maximum Marks 100·
Note: Attemptanyfivequestio1ls.Allquestio1lscarryequal marks.
1. Discuss the auditing process followed by night auditor of a luxury hotel.
2. Write notes on 2x10=20
Hubbart formula
Types of tariff
3. Illustrate the various sales tools used by front office personnel for maintaining 100% occupancy.
4. What are the sources of information used for forecasting room occupancy in hotels? How accurate is forecasting in hotels?
5. What do you understand by the term oyerbooking? Discuss the application of overbooking in a five star hotel.
6. Write notes on 2x10=20
Suggestive selling
Up selling
7. What do you understand by property management system? Discuss its application for room reservations.
8. 'Front office practices are changing with the technological developments.' Justify your answer with suitable examples.
9. Discuss the role of computers in front office operations.
10. Write short notes on any two 2x10=20
Room availability forecast
Tariff structure and fixation
Reports by Night Auditor
BACHELOR DEGREE IN HOTEL
MANAGEMENT (BIHM)
Term-End Examination
o December, 2016
o BHY-046 FRONT OFFICE MANAGEMENT
Time hours Maximum Marks 100·
Note: Attemptanyfivequestio1ls.Allquestio1lscarryequal marks.
1. Discuss the auditing process followed by night auditor of a luxury hotel.
2. Write notes on 2x10=20
Hubbart formula
Types of tariff
3. Illustrate the various sales tools used by front office personnel for maintaining 100% occupancy.
4. What are the sources of information used for forecasting room occupancy in hotels? How accurate is forecasting in hotels?
5. What do you understand by the term oyerbooking? Discuss the application of overbooking in a five star hotel.
6. Write notes on 2x10=20
Suggestive selling
Up selling
7. What do you understand by property management system? Discuss its application for room reservations.
8. 'Front office practices are changing with the technological developments.' Justify your answer with suitable examples.
9. Discuss the role of computers in front office operations.
10. Write short notes on any two 2x10=20
Room availability forecast
Tariff structure and fixation
Reports by Night Auditor
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management