Exam Details
| Subject | Front Office Management | |
| Paper | ||
| Exam / Course | Bachelor in Hotel Management (BIHM) | |
| Department | School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM) | |
| Organization | indira gandhi national open university | |
| Position | ||
| Exam Date | June, 2015 | |
| City, State | new delhi, |
Question Paper
1. What is Night Auditing? Discuss the process in detail.
2. What is upselling? Discuss the details of room selling techniques used in front office.
What is over booking?
What actions should the front office consider when a guest cannot be accommodated inspite of confirmed reservation
4. Discuss the role of yield management team in enhancing room revenue.
5. What do you understand by occupancy ratio? List any five occupancy ratio's with their formulas?
6. What do you mean by forecasting room availability? Explain.
7. What is PMS? List and describe the two most common front office software packages of a PMS in a hotel.
8. Write short notes on the following:
Rule of Thumb Approach
Hubbart formula
Draw a neat format of a 10 -Day forecast form.
How will you forecast following
Room availability forecast
Room Revenue forecast
10. Describe in detail the evolving role of computers in the hotel industry.
2. What is upselling? Discuss the details of room selling techniques used in front office.
What is over booking?
What actions should the front office consider when a guest cannot be accommodated inspite of confirmed reservation
4. Discuss the role of yield management team in enhancing room revenue.
5. What do you understand by occupancy ratio? List any five occupancy ratio's with their formulas?
6. What do you mean by forecasting room availability? Explain.
7. What is PMS? List and describe the two most common front office software packages of a PMS in a hotel.
8. Write short notes on the following:
Rule of Thumb Approach
Hubbart formula
Draw a neat format of a 10 -Day forecast form.
How will you forecast following
Room availability forecast
Room Revenue forecast
10. Describe in detail the evolving role of computers in the hotel industry.
Other Question Papers
Departments
- Centre for Corporate Education, Training & Consultancy (CCETC)
- Centre for Corporate Education, Training & Consultancy (CCETC)
- National Centre for Disability Studies (NCDS)
- School of Agriculture (SOA)
- School of Computer and Information Sciences (SOCIS)
- School of Continuing Education (SOCE)
- School of Education (SOE)
- School of Engineering & Technology (SOET)
- School of Extension and Development Studies (SOEDS)
- School of Foreign Languages (SOFL)
- School of Gender Development Studies(SOGDS)
- School of Health Science (SOHS)
- School of Humanities (SOH)
- School of Interdisciplinary and Trans-Disciplinary Studies (SOITDS)
- School of Journalism and New Media Studies (SOJNMS)
- School of Law (SOL)
- School of Management Studies (SOMS)
- School of Performing Arts and Visual Arts (SOPVA)
- School of Performing Arts and Visual Arts(SOPVA)
- School of Sciences (SOS)
- School of Social Sciences (SOSS)
- School of Social Work (SOSW)
- School of Tourism & Hospitality Service Sectoral SOMS (SOTHSM)
- School of Tourism &Hospitality Service Sectoral SOMS (SOTHSSM)
- School of Translation Studies and Training (SOTST)
- School of Vocational Education and Training (SOVET)
- Staff Training & Research in Distance Education (STRIDE)
Subjects
- Advanced Food Production
- Allied Hospitality Service Management
- Basic food and beverage service
- Basic Food Production
- Basic Front Office Operation
- Basic Housekeeping Operation
- Beverage Management
- Business Communication Skills
- Case Studies In Hospitality Industry
- Computer Skills
- Consumer Protection
- Environmental Studies And Facility Planning
- Food And Beverage Management
- Food And Beverage Management Control
- Food And Beverage Retail Management
- Front Office Management
- Hospitality Service Marketing
- Hotel Accounting
- Hotel Economics
- Hotel Engineering And Maintenance
- Hotel Law
- House Keeping Management
- Housekeeping Managament - Ii
- Human Resource Management
- Hygiene and Sanitation
- Introduction To The Harvard Referencing System
- Luxury Management and Real Estate Development
- Nutrition And Food Science
- Organizational Behaviour
- Outdoor, Industrial And Hospitality Catering Management
- Overview Of Tourism And Its Sustainability
- Principles of Management
- Quantity Food Production Techniques
- Specialisation In Room Division Management
- Specialization In Food And Beverage Service Management
- Specialization In Food Production Management