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Seat No.: Enrolment
GUJARAT TECHNOLOGICAL UNIVERSITY
BE BHMCT SEMESTER IV- EXAMINATION SUMMER 2016
Subject Code: 143304 Date: 23/11/2016
Subject Name: Front Office Operations
Time: 02:30 PM to 5:00 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 Write the duties of Bell Boy. 07
Name 10 types of Rooms and narrate them. 07
Q.2 Draw the lay out of Front office 07
Differentiate Bell Boy Concierge. 07
OR
Write the Job description for Duty Manager. 07
Q.3 Define and Explain what is Rack Rate, Tariff and Crib rate. 07
What is a Meal Plan? Explain all types of Meal Plans. 07
OR
Q.3 Explain and differentiate CRS and GDS 07
Draw the Front office Hierarchy of a medium size hotel. 07
Q.4 What is Reservation? Explain types of Reservation. 07
List out 10 states with their official Animal, Bird and fruit of each state. 07
OR
Q.4 What is Scanty Baggage and Left Luggage? 07
Name three Beaches, Hill Stations and Islands in India 07
Q.5 What are the types of Ledgers used in front office? Explain. 07
What is Pre-checkout? Explain. 07
OR
Q.5 What is floor Limit, house limit and High balance 07
What is Overbooking and Forecasting? Explain when they are required. 07