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Seat No.: Enrolment
GUJARAT TECHNOLOGICAL UNIVERSITY
BE -BHMCT- SEMESTER-IV- • EXAMINATION SUMMER 2018
Subject Code:143304 Date:08/05/2018
Subject Name: Front Office Operations
Time: 10:30 AM TO 01:00 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1

Define the terms: occupancy rate, upselling, travel agent voucher, late check out charges, guest folio, house limit, city folio
07

Enlist the formula for the following: occupancy percentage, house count, domestic occupancy percentage, ARR, outstanding balance, Revpar, bed occupancy percentage.
07
Q.2

What is Scanty Baggage and Left Luggage?
07

Explain and differentiate CRS and GDS
07
OR

Differentiate between 1. Rack rate corporate rate
2. tour group rate group rate
07
Q.3

Explain different sources of reservation
07

Describe step by step registration process in Hotels
07
OR
Q.3

What do you understand by guest complaints, explain its types.
07

What is Overbooking and Forecasting? Explain when they are required
07
Q.4

What are the duties and responsibilities of a reservation assistant?
07

Explain various modes of bill settlement.
07
OR
Q.4

Define tariff and explain 5 types of tariff plans in detail.
07

Define the hotels: transient hotel, mid-market hotel, time share hotel, condominium, bed& breakfast hotel, commercial hotel, ecotel.
07
Q.5

Write down all types of Guest Folio and its usage. Also narrate different types of Ledgers.
07

Draw a sample format for C-Form
07
OR
Q.5

Name 14 full names of airports in India with city.
07

Explain guest cycle in detail
07