Exam Details
| Subject | quality management in health care | |
| Paper | ||
| Exam / Course | m.b.a. in health services management | |
| Department | ||
| Organization | alagappa university | |
| Position | ||
| Exam Date | November, 2017 | |
| City, State | tamil nadu, karaikudi |
Question Paper
M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Health Service Management
QUALITY MANAGEMENT IN HEALTH CARE
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Define service quality.
2. What is total quality management?
3. What is customer focus?
4. What is audit checklist?
5. What do you mean by professional review?
6. Define coordination.
7. What is methods study?
8. What is six sigma?
9. What is total productive maintenance?
10. What is competitive bench marking?
Sub. Code
26
CP-8322
2
Ws 4
Part B x 5 25)
Answer all questions.
11. Explain strategic quality planning.
Or
Discuss the purpose of quality assurance.
12. What are the benefits of ISO audit?
Or
Explain quality management system.
13. Explain professional review of monitoring and
control system.
Or
Explain quality costs.
14. Write a note on customer retention.
Or
Write a note about documentation.
15. Explain work study.
Or
How will you measure performance?
Part C x 10 30)
Answer all questions.
16. Explain NABH standards.
Or
Explain the importance of customers for an
hospital.
CP-8322
3
Ws 4
17. Explain approaches and steps involved in six sigma.
Or
Discuss various theories on quality assurance.
18. Discuss about quality circle.
Or
Explain work study process.
————————
Health Service Management
QUALITY MANAGEMENT IN HEALTH CARE
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Define service quality.
2. What is total quality management?
3. What is customer focus?
4. What is audit checklist?
5. What do you mean by professional review?
6. Define coordination.
7. What is methods study?
8. What is six sigma?
9. What is total productive maintenance?
10. What is competitive bench marking?
Sub. Code
26
CP-8322
2
Ws 4
Part B x 5 25)
Answer all questions.
11. Explain strategic quality planning.
Or
Discuss the purpose of quality assurance.
12. What are the benefits of ISO audit?
Or
Explain quality management system.
13. Explain professional review of monitoring and
control system.
Or
Explain quality costs.
14. Write a note on customer retention.
Or
Write a note about documentation.
15. Explain work study.
Or
How will you measure performance?
Part C x 10 30)
Answer all questions.
16. Explain NABH standards.
Or
Explain the importance of customers for an
hospital.
CP-8322
3
Ws 4
17. Explain approaches and steps involved in six sigma.
Or
Discuss various theories on quality assurance.
18. Discuss about quality circle.
Or
Explain work study process.
————————
Other Question Papers
Subjects
- accounts and finance
- basics of accounting
- corporate finance and management accounting
- counselling
- health care
- health care and wellness
- health care strategic management
- health economics and health policy
- health economics and policy
- health management information system
- health management process and behaviour
- hospital planning and design
- human resource management
- law relating to hospitals
- management information system
- marketing and strategic management
- marketing management and health care services marketing
- marketing management and health care
- materials management
- operations management – i
- operations management – ii
- operations research
- organizational behaviour
- principles of hospital management
- quality management in health care
- research methodology and statistics
- services marketing
- total quality management