M.B.A. DEGREE EXAMINATION, APRIL 2018
Second Semester
Health Service Management
QUALITY MANAGEMENT IN HEALTH CARE
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. How to quality for profit is calculated?
2. How do a hospital can do bench marking?
3. How SQL can help the health care industry?
4. State the significance of customer satisfaction in quality.
5. What do you mean by ISO 9000 system?
6. What is JCI standards? List its wages.
7. State the significance of TPM in quality.
8. Why coordination is so important in quality
management?
9. State the principle of modern economy.
10. What do you mean by work study?
Sub. Code
26
CP-8644
2
Wk 10
Part B X 5 25)
Answer all questions.
11. Explain cost of quality.
Or
How strategic quality planning is done? Explain.
12. Explain the process of statistical quality control.
Or
How do you measures customer satisfaction in
hospitals? Explain.
13. How ISO audit is done in hospitals? Explain.
Or
Explain NBAH standards and its significance.
14. Explain the steps of achieving six Sigama in
hospitals.
Or
Write a short note on QAC.
15. Write the procedure of conducting method study.
Or
How to manage resistance to change in hospital?
CP-8644
3
Wk 10
Part C 10 30)
Answer all questions.
16. How the synergy in team will work in health care?
Explain.
Or
Explain the benefits of check list in ISO audit.
17. Explain lean six sigma and its application in
hospitals.
Or
How significant? Total productive maintenance is
for health care? Explain.
18. How time study care be condensed? Explain the
standard time calculation.
Or
Explain the productivity concepts.