Exam Details
| Subject | front office operation | |
| Paper | ||
| Exam / Course | b.sc. in catering and hotel administration | |
| Department | ||
| Organization | alagappa university | |
| Position | ||
| Exam Date | November, 2017 | |
| City, State | tamil nadu, karaikudi |
Question Paper
B.Sc. DEGREE EXAMINATION, NOVEMBER 2017
Catering and Hotel Administration
FRONT OFFICE OPERATION
(Upto 2015 Batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. Name some configuration of room of a suite room.
2. Explain about HRACC and its duties.
3. Discuss about Atsuim concept in a star hotel.
4. List the registration process for FIT.
5. Define tariff.
6. What do you mean by Green Hotel?
Part B x 8 32)
Answer any four questions.
7. Write about the socio-economic effects tourism.
8. Classify hotel on basic of location size, facilities and
length of stay.
9. Explain about different types of reservation.
Sub. Code
15
CP-7789
2
Wk 10
10. List and explain about different records and register used
in front office.
11. What are the rights and liabilities of travel agent in room
booking?
12. Explain
Shoulder period
Sleeper
Wash factor
Concierge.
Part C x 10 10)
Compulsory.
13. You are a Front office manager of a Star Hotel. The
management has asked you to sketch the front office
department and the equipment needed to Reen the
department.
—————————
Catering and Hotel Administration
FRONT OFFICE OPERATION
(Upto 2015 Batch)
Time 3 Hours Maximum 60 Marks
Part A x 3 18)
Answer all questions.
1. Name some configuration of room of a suite room.
2. Explain about HRACC and its duties.
3. Discuss about Atsuim concept in a star hotel.
4. List the registration process for FIT.
5. Define tariff.
6. What do you mean by Green Hotel?
Part B x 8 32)
Answer any four questions.
7. Write about the socio-economic effects tourism.
8. Classify hotel on basic of location size, facilities and
length of stay.
9. Explain about different types of reservation.
Sub. Code
15
CP-7789
2
Wk 10
10. List and explain about different records and register used
in front office.
11. What are the rights and liabilities of travel agent in room
booking?
12. Explain
Shoulder period
Sleeper
Wash factor
Concierge.
Part C x 10 10)
Compulsory.
13. You are a Front office manager of a Star Hotel. The
management has asked you to sketch the front office
department and the equipment needed to Reen the
department.
—————————
Other Question Papers
Subjects
- accommodation operation
- advanced accommodation management
- advanced food prodcution
- advanced food production and patisserie
- advanced rooms division management
- basic accommodation operation
- basic food and beverage service
- basic food production and patisserie
- basic front office operation
- basics of computer science
- beverage service
- computer applications
- culinary arts and techniques
- environmental studies
- food and beverage management
- food and beverage service
- front office management
- front office operation
- hotel accounting
- hotel and catering laws
- house keeping and facilities bmanagement
- human resource management
- management information system
- personality development
- principle of management
- sales and marketing practices
- travel and tourism management