B.Sc. DEGREE EXAMINATION, APRIL 2018
Second Year/Non-Semester
Catering and Hotel Administration
FRONT OFFICE OPERATIONS
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. Define log book.
2. Draw errand card.
3. Write about miscellaneous services.
4. Name types of Folios.
5. What is ledger?
6. Define the term no show.
7. Draw question folio.
8. What self checkout?
9. Name three keys used in hotel.
10. Write about handling mail.
Sub. Code
24
CP-8534
2
Ws 4
Part B X 5 25)
Answer all questions.
11. Write the job description at concierge.
Or
Explain about miscellaneous services in bell desk.
12. Explain the functions at night auditor.
Or
Write about departure procedures.
13. Write about front office services.
Or
Describe emergency procedures.
14. Write the job description at bell captain and bell
boy.
Or
Describe the night audit process.
15. Explain the checkout procedures.
Or
Write about the ledgers.
Part C X 10 30)
Answer all questions.
16. Explain the types of keys and handling procedures.
Or
Describe the duties and responsibilities of concierge
and bell desk.
CP-8534
3
Ws 4
17. Explain about night auditor and auditing process.
Or
Describe the functions at checkout settlement.
18. How do you handle the emergency situation in
hotel?
Or
Short notes:
Lost and found
Wake up calls.
————————