Exam Details
| Subject | basic front office operation | |
| Paper | ||
| Exam / Course | b.sc. in catering and hotel administration | |
| Department | ||
| Organization | alagappa university | |
| Position | ||
| Exam Date | November, 2017 | |
| City, State | tamil nadu, karaikudi |
Question Paper
B.Sc. DEGREE EXAMINATION, NOVEMBER 2017
Catering and Hotel Administration
BASIC FRONT OFFICE OPERATION
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Define Tourist.
2. Write short notes on FIT and GIT.
3. Write short notes on Boutique Hotels.
4. What do you mean by Check in, Check out and GRC?
5. Write short notes on Crew Rate.
6. Define Convention Hotels.
7. What do you mean by Studio Room?
8. What do you mean by Skippers?
9. Write short notes on Log Book.
10. Define Floating Hotels.
Sub. Code
15
CP-7782
2
Wk 14
Part B x 5 25)
Answer all questions.
11. Explain Cultural benefits of Tourism.
Or
Explain Classification of Hotel Industry.
12. List out and explain types of Rooms.
Or
Explain
Sources of Reservation
Modes of Reservation.
13. Explain Social benefits of Tourism.
Or
Explain Inter Departmental Relationship and
Communication with Front Office Department.
14. Draw and explain Organizational Structure of Front
Office Department in Five star Hotels.
Or
Explain Economic benefits of Tourism.
15. Explain Basic components of Tourism Industry.
Or
Explain Procedures for Reservation, Confirmation,
and Amendments and Cancellation..
CP-7782
3
Wk 14
Part C x 10 30)
Answer all questions.
16. Explain Adverse effects of Tourism.
Or
Explain
Types of plan
Group Reservation.
17. Explain Good Qualities of Front Office Staff.
Or
Explain
Discrepancy Report
Central Reservation System, Global
Distribution System, Reservation Network.
18. Explain Development and Growth of Hotel
Industry in India.
Or
List out different types of Registration Records and
explain its importance.
————————
Catering and Hotel Administration
BASIC FRONT OFFICE OPERATION
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Define Tourist.
2. Write short notes on FIT and GIT.
3. Write short notes on Boutique Hotels.
4. What do you mean by Check in, Check out and GRC?
5. Write short notes on Crew Rate.
6. Define Convention Hotels.
7. What do you mean by Studio Room?
8. What do you mean by Skippers?
9. Write short notes on Log Book.
10. Define Floating Hotels.
Sub. Code
15
CP-7782
2
Wk 14
Part B x 5 25)
Answer all questions.
11. Explain Cultural benefits of Tourism.
Or
Explain Classification of Hotel Industry.
12. List out and explain types of Rooms.
Or
Explain
Sources of Reservation
Modes of Reservation.
13. Explain Social benefits of Tourism.
Or
Explain Inter Departmental Relationship and
Communication with Front Office Department.
14. Draw and explain Organizational Structure of Front
Office Department in Five star Hotels.
Or
Explain Economic benefits of Tourism.
15. Explain Basic components of Tourism Industry.
Or
Explain Procedures for Reservation, Confirmation,
and Amendments and Cancellation..
CP-7782
3
Wk 14
Part C x 10 30)
Answer all questions.
16. Explain Adverse effects of Tourism.
Or
Explain
Types of plan
Group Reservation.
17. Explain Good Qualities of Front Office Staff.
Or
Explain
Discrepancy Report
Central Reservation System, Global
Distribution System, Reservation Network.
18. Explain Development and Growth of Hotel
Industry in India.
Or
List out different types of Registration Records and
explain its importance.
————————
Other Question Papers
Subjects
- accommodation operation
- advanced accommodation management
- advanced food prodcution
- advanced food production and patisserie
- advanced rooms division management
- basic accommodation operation
- basic food and beverage service
- basic food production and patisserie
- basic front office operation
- basics of computer science
- beverage service
- computer applications
- culinary arts and techniques
- environmental studies
- food and beverage management
- food and beverage service
- front office management
- front office operation
- hotel accounting
- hotel and catering laws
- house keeping and facilities bmanagement
- human resource management
- management information system
- personality development
- principle of management
- sales and marketing practices
- travel and tourism management