Exam Details
| Subject | basic front office operation | |
| Paper | ||
| Exam / Course | b.sc. in catering and hotel administration | |
| Department | ||
| Organization | alagappa university | |
| Position | ||
| Exam Date | April, 2018 | |
| City, State | tamil nadu, karaikudi |
Question Paper
B.Sc. DEGREE EXAMINATION, APRIL 2018
First Year Non-Semester
Catering and Hotel Administration
BASIC FRONT OFFICE OPERATION
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. Define Tourism
2. Define Hotel.
3. Explain Front office.
4. What is franchise?
5. Name the types of plans.
6. Write the meaning of marketing.
7. What are the modes of Reservation?
8. What is wash factor?
9. Expand V.V.I.P F.I.T.
10. What is Form?
Sub. Code
15
CP-8530
2
Ws2
Part B X 5 25)
Answer all questions.
11. Explain the types of Tourists in detail.
Or
What are the adverse effects of tourism?
12. Explain the historical background of Hospitality
industry.
Or
Explain the types of operation of Hotels.
13. List out the equipments used in front office
department with its uses.
Or
How does the front office department co-ordinate
with other departments?
14. Explain in detail reservations.
Or
Draw and explain the reservation form.
15. Explain in detail registration records.
Or
Explain the grooming standards of a front office
executive.
CP-8530
3
Ws2
Part C X 10 30)
Answer all questions.
16. Explain the factors promoting tourism.
Or
Classify Hotels. Explain in detail.
17. Draw the layout of front office department.
Or
Explain the different types of room in detail.
18. Explain tariff in detail.
Or
Explain the types of reservations.
————————
First Year Non-Semester
Catering and Hotel Administration
BASIC FRONT OFFICE OPERATION
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. Define Tourism
2. Define Hotel.
3. Explain Front office.
4. What is franchise?
5. Name the types of plans.
6. Write the meaning of marketing.
7. What are the modes of Reservation?
8. What is wash factor?
9. Expand V.V.I.P F.I.T.
10. What is Form?
Sub. Code
15
CP-8530
2
Ws2
Part B X 5 25)
Answer all questions.
11. Explain the types of Tourists in detail.
Or
What are the adverse effects of tourism?
12. Explain the historical background of Hospitality
industry.
Or
Explain the types of operation of Hotels.
13. List out the equipments used in front office
department with its uses.
Or
How does the front office department co-ordinate
with other departments?
14. Explain in detail reservations.
Or
Draw and explain the reservation form.
15. Explain in detail registration records.
Or
Explain the grooming standards of a front office
executive.
CP-8530
3
Ws2
Part C X 10 30)
Answer all questions.
16. Explain the factors promoting tourism.
Or
Classify Hotels. Explain in detail.
17. Draw the layout of front office department.
Or
Explain the different types of room in detail.
18. Explain tariff in detail.
Or
Explain the types of reservations.
————————
Other Question Papers
Subjects
- accommodation operation
- advanced accommodation management
- advanced food prodcution
- advanced food production and patisserie
- advanced rooms division management
- basic accommodation operation
- basic food and beverage service
- basic food production and patisserie
- basic front office operation
- basics of computer science
- beverage service
- computer applications
- culinary arts and techniques
- environmental studies
- food and beverage management
- food and beverage service
- front office management
- front office operation
- hotel accounting
- hotel and catering laws
- house keeping and facilities bmanagement
- human resource management
- management information system
- personality development
- principle of management
- sales and marketing practices
- travel and tourism management