B.Voc. DEGREE EXAMINATION,
NOVEMBER 2017.
Third Semester
PROFESSIONAL ETIQUETTES
(Common for B.Voc. Software Development/
B.Voc. Fashion Technology)
(CBCS 2015 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 2 20)
Answer all questions.
1. Define etiquette.
2. 'Use of first/second name to address people' Comment.
3. What is a business suit?
4. Comment on the western dressing for woman.
5. Clasify upon elevator etiquette.
6. List out the rules for communicating over a cell phone for
office business.
7. How will you manage a difficult food in a office party?
8. Is it so important for an Indian to know about wine
types? Give reasons.
9. How will you manage a bad guest in the office dinner?
10. What is the importance of gifts?
Sub. Code
5BV3G2
RW-1018
2
Ws9
Part B 5 25)
Answer all questions, choosing either or
11. Explain the importance of shaking hands and
remembering names in a professional environment.
Or
List out the guidelines for introduction.
12. Bring out the essential features of a well groomed
male executive.
Or
How has globalisation affected the grooming of
Indian females?
13. Clarify upon the steps to be followed while
managing official conflicts.
Or
Brief on the washroom etiquettes.
14. Elucidate the ways by which basic dining mistakes
could be avoided.
Or
Give short notes on
Breaking bread
Table setting.
15. Detail the etiquettes to be followed during a hotel
stay.
Or
Comment on buffet dining etiquettes.
RW-1018
3
Ws9
Part C 10 30)
Answer any three questions.
All questions carry equal marks.
16. What is a business card? Detail the parts of a business
card with a neat illustration.
17. Elaborate on the following in the context of grooming
Accessories
Handkerchief
Fragrance
Nails.
18. Describe the telephone etiquettes.
19. List out the rationale for dining etiquette.
20. With respect to restaurant etiquette comment on
Reservation
Ordering
Paying bills
Tipping.
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