M.B.A. DEGREE EXAMINATION, NOVEMBER 2017
Third Semester
Logistic Management
LOGISTICS MANAGEMENT AND INFORMATION
SYSTEM
(CBCS 2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A x 3 15)
Answer all questions.
1. What is information system design?
2. Write a note on Expert system.
3. What are activity sub systems?
4. What is networking?
5. What is M-Commerce?
Part B 10 50)
Answer all questions.
6. How would you ascertain quality and value of
information? Explain.
Or
Explain the characteristics and basic requirements
of MIS in logistics sector.
Sub. Code
643302
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7. Discuss decision support system with suitable
examples.
Or
What is the relevance and importance of
information technology in logistics sector?
8. Explain Electronic bulletin boards with examples.
Or
Explain the various communication networks and
its importance.
9. How would you use MIS for Finance? Explain.
Or
"There is a growth in the requirement of ERP in the
logistics sector" Comment.
10. What are digital networks? How can it be effectively
used?
Or
"E-Commerce bases are important for logistics
sector" Discuss.
Part C x 10 10)
Compulsory. Read the case below and answer the questions.
11. The payment gateway of Amazon takes in the account the
debit card or credit card information of the end user who
would place an order for a product. Netscape Secure
Commerce Server is a vibrant tool that is used by
Amazon with the help of the secure socket layer in order
to store the banking information. These data are not
made accessible over internet thus paving way for high
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confidentiality and protection of customer data. The
company also provide customer an option of making a
part amount of the payment online and rest through the
telecommunications post order. Legal as well as privacy
policies are being communicated to the users at this stage
thus ensuring that the trust component of customers is
being increased. Yet another important part of Amazon
CRM is the integration of logistics systems with that of
the customer contact information Customers could track
the progress of the shipping through logging in to the
Amazon website and entering a unique identity order
number; this enhances the confidence amongst the
customers by offering tangibility in the services. At any
point of time the customers could be able to know the
status of the product.
Do you think MIS is effective in Amazon? Explain.
What are the possible issues that can happen in
payment gateways? How Amazon is able to
overcome?
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