B.B.A. DEGREE EXAMINATION, APRIL 2018.
Second Semester
Airline and Airport Management
ORGANISATIONAL BEHAVIOUR
(2017 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 x 2 20)
Answer all questions.
1. Give the importance of OH.
2. List the factors that affect the organizational behaviour.
3. What do you mean by reinforcement?
4. Define personality.
5. What are the traditional styles of leadership?
6. Define grapevine communication.
7. Explain group dynamics
8. Define conflict
9. Define organizational climate.
10. What is called as stress?
Sub. Code
25
CP-8810
2
WS 20
Part B x 5 25)
Answer all questions.
11. Describe the framework of organizational
behaviour.
Or
Briefly describe the various models of OB.
12. Discuss the characteristic features of Theory
X and Y.
Or
Explain the Motivation Hygiene theory.
13. What are the barriers of communications?
Or
Discuss why communication is important in modem
industrial organizations?
14. Discuss the pros and cons of autocratic and
democratic styles of leadership.
Or
Explain the transactional theory of leadership with
an illustration.
15. Describe the importance of power and politics.
Or
What are the reasons for organizational politics?
Explain how organizational politics are managed?
Part C x 10 30)
Answer all questions.
16. "Behaviour is generally predictable, so there is no
need to formally study OB". Do you agree? Discuss.
Or
What are the major perspectives and trends of
organizational behaviour that have evolved
historically?
17. "Most of the influences in organizational process
like motivation, attitudinal change and
development emanate from the leadership"
Discuss.
Or
Explain the role of personality and perception in
organizational behaviour.
18. Explain the concept of Organization culture. How
would you improve it.
Or
Why organizational change is resisted often by
individuals and groups? How can resistance to
change be managed?
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