Exam Details
| Subject | advanced rooms division management | |
| Paper | ||
| Exam / Course | b.sc. in catering and hotel administration | |
| Department | ||
| Organization | alagappa university | |
| Position | ||
| Exam Date | April, 2018 | |
| City, State | tamil nadu, karaikudi |
Question Paper
B.Sc. DEGREE EXAMINATION, APRIL 2018
Third Year
Catering and Hotel Administration
ADVANCED ROOMS DIVISION MANAGEMENT
(Upto 2015 batch)
Time 3 Hours Maximum 75 Marks
Part A x 3 18)
Answer all questions.
1. What is meant by occupancy rates?
2. Define Rate spread.
3. What is meant by ABC of selling?
4. What is P.R.? What are the major activities of P.R.?
5. Write a short notes about selecting a P.M.S.
6. What is the importance of a security department?
Part B x 8 32)
Answer any four questions.
7. Explain the following
Rule of Thumb approach.
Hubbart formula.
8. What are the concept and importance of yield
management?
Sub. Code
31
9. Explain about identifying the market.
10. What are the importance and functions of C.R.M.?
11. What are the procedures for performing need analysis?
12. Explain the following
Fire safety
Fire safety plan
Employee training in fire safety
Fire communication procedure.
Part C X 10 10)
Compulsory
13. You are working as a Front office manager for a reputed
5 Star Hotel. Various groups are arriving same day and
nearly same time. As a manager how will you brief and
train your staffs and how will you execute?
———————
Third Year
Catering and Hotel Administration
ADVANCED ROOMS DIVISION MANAGEMENT
(Upto 2015 batch)
Time 3 Hours Maximum 75 Marks
Part A x 3 18)
Answer all questions.
1. What is meant by occupancy rates?
2. Define Rate spread.
3. What is meant by ABC of selling?
4. What is P.R.? What are the major activities of P.R.?
5. Write a short notes about selecting a P.M.S.
6. What is the importance of a security department?
Part B x 8 32)
Answer any four questions.
7. Explain the following
Rule of Thumb approach.
Hubbart formula.
8. What are the concept and importance of yield
management?
Sub. Code
31
9. Explain about identifying the market.
10. What are the importance and functions of C.R.M.?
11. What are the procedures for performing need analysis?
12. Explain the following
Fire safety
Fire safety plan
Employee training in fire safety
Fire communication procedure.
Part C X 10 10)
Compulsory
13. You are working as a Front office manager for a reputed
5 Star Hotel. Various groups are arriving same day and
nearly same time. As a manager how will you brief and
train your staffs and how will you execute?
———————
Other Question Papers
Subjects
- accommodation operation
- advanced accommodation management
- advanced food prodcution
- advanced food production and patisserie
- advanced rooms division management
- basic accommodation operation
- basic food and beverage service
- basic food production and patisserie
- basic front office operation
- basics of computer science
- beverage service
- computer applications
- culinary arts and techniques
- environmental studies
- food and beverage management
- food and beverage service
- front office management
- front office operation
- hotel accounting
- hotel and catering laws
- house keeping and facilities bmanagement
- human resource management
- management information system
- personality development
- principle of management
- sales and marketing practices
- travel and tourism management