B.Sc. DEGREE EXAMINATION, APRIL 2018
First Year Non Semester
Catering and Hotel Administration
BASIC ACCOMMODATION OPERATION
(2016 onwards)
Time 3 Hours Maximum 75 Marks
Part A (10 X 2 20)
Answer all questions.
1. Define Briefing.
2. What do you mean by checked out room?
3. Define Lounge.
4. Define Health Club.
5. Define valet.
6. What do you mean by Tent card?
7. What is discrepency report?
8. What do you mean by OO and DND?
9. What is crib?
10. Define Log book.
Sub. Code
16
CP-8531
2
Wk16
Part B X 5 25)
Answer all questions.
11. Draw the organizational chart of House keeping
department of a small hotel.
Or
What are the duties and responsibilities of
houseman?
12. Explain the co-ordination of House keeping
department with other departments.
Or
What are the qualities and attributes required for a
housekeeping personnel?
13. Draw the picture of different types of brushes and
its uses.
Or
What are the Standard supplies provided in a guest
room?
14. Write five examples each for guest supplies guest
amenities, loan items and guest expendables.
Or
Explain second service.
15. Explain lost and found procedure.
Or
Brief red slip in detail.
CP-8531
3
Wk16
Part C X 10 30)
Answer all questions.
16. Draw the format of maids cart and state its
functions and uses.
Or
Classify the various manual and mechanical
equipments used in house keeping department.
17. Explain in brief about the various types of keys
used in hotels.
Or
State the roles to be followed by a house keeping
personnel on a guest floor.
18. Explain bed making procedure.
Or
Draw the layout of house keeping department of a
large hotel.
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